Bank Application Technology Manager

UFS empowers community banks and our people to thrive – together. We are a growing company of passionate, talented and driven individuals who care deeply for one another and our customers. The Bank Applications Technology Manager is responsible for the leading the bank application technology team. This role has responsibility some of our most critical capabilities on behalf of our customers, including advanced technical support of Bank Core processing applications and digital system applications, server operating systems and configurations, system health, system availability, version upgrades, new customer onboarding activity, and server/software vulnerabilities. The Bank Application Technology Manager will report to the Director of Bank Application Technology and Operations.

Knowledge and Skills

• Strong understanding of Banking Application technologies
• Strong analytical and troubleshooting abilities
• Possess a strong sense of ownership and accountability
• Motivated, independent learner
• Ability to work in a team-oriented, collaborative environment
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Ability to work without direct supervision
• Ability to work effectively with deadline demands
• Extremely comfortable working with computers and a variety of computer solutions
• High level of integrity
• Above average organizational skills
• Understanding of Managed Services and Bank Applications 
• General understanding of Fiserv Premier and Fiserv ancillary architecture, or capacity to learn it
• General understanding of server, host, storage technologies architecture, or capacity to learn it
• Ability to manage multiple tasks and projects with accuracy and attention to detail
• Project management skills
• Strong understanding of business continuity planning
• Strong understanding of effective change management
• Analytical ability to identify processes for elimination, automation, or delegation
• Desire to collaborate, communicate, and build consensus across the team
• High standards of quality and timeliness when determining personal work goals and schedule
• Ability to gather, format, narrate, and present business metrics for business function health
• Drives for results
• Desire to continually improve and contribute to our Purpose of Empowering Community Banks and our People to Thrive – Together 

Essential Duties and Responsibilities

• Manage a team of Application Systems Analysts which includes workload planning, interviewing, hiring, training, performance feedback and retention
• Set clear objectives, evaluate progress and instill a high performance culture with focus on teamwork, service excellence and empowerment
• Maintain strong relationship with vendors/partners for the purpose of break/fix support, effective and efficient management for services received, and ensuring thorough research, evaluation, and recommendation for the purchase of systems hardware, software and solutions.
• Identify and implement banking applications, systems software, licensing, etc. process improvements and automation
• Lead and participate in assessments, project planning, and client meetings
• Ensure high quality deployment of application system solution upgrades including test systems and operations of system solutions (VM/servers, storage, operating systems and software, etc.) for the purpose of ensuring efficient operations
• Manage the complete and timely processing of escalated end-user incidents, requests and problems within the banking application team for the purpose of providing excellence in customer service
• Participate in technical research and strategy development, enabling continued advancement of the banking application technology team
• Provide leadership and advocacy for cross-company product development initiatives
• Maintain high availability for service delivery requests to uphold customer service standards
• Complete complex projects, coordinate workload across team, and provide status updates
• Responsible for effective and efficient application systems support, monitoring, event response, investigation, and mitigation
• Ensure “level 3” support services to the front-line support team
• Lead with an emphasis on scaling and efficiency
• Leverage skill sets across technology and product categories
• Be an awesome colleague and team member to all of Team UFS, helping to grow our Purpose and Culture.
• Empower the team to suggest and drive forward ideas for continuous improvement 

You will be asked to participate in culture-related meetings, activities and events. We firmly believe that building culture and teamwork in our people – first organization requires extra intentionality, and thus your participation and engagement isn’t just encouraged - it is required and part of your responsibility. If you do not want to participate in these, please do not apply.

Education and/or Experience

• Four-year college or two-year technical degree in related field
• Comparable work experience will also be considered
• 5 years of leadership experience in banking application and server administration
• Recent experience at a Financial Institution (Bank, Credit Union) or a managed services provider (MSP) is a plus but not required
• Demonstrated understanding with banking applications, server, storage, and endpoint management
• Server virtualization experience
• Effective project management skills and experience
• Financial acumen and budgeting

Physical Demands

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or touch objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

• Typical office environment
• Travel required 

Who is UFS?

UFS is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around.

Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together. We live that Purpose by always putting people first in our decisions and actions.

Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities.  We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment.

We believe engaged employees lead to loyal customers, which in turn drives results for our business.   We are caring, intense, and approachable, and have a lot of fun along the way.

Benefits

• Health, Dental & Vision Insurance; eligible Day 1 of Employment
• 401k Match of 100% up to 6% of your Salary
• Paid Holidays
• Vacation & Sick Time
• Volunteer Time Off
• Opportunities for Advancement
• Gym Membership Reimbursement Program
• Wellness Program to lower your Monthly Premium
• Child Fundraiser Donation Program
• Matching Gifts Program
• Employer Paid Premium for Life Insurance
• Short/Long-Term Disability Coverage
• Flexible Spending Healthcare Accounts
• Employee Referral Benefits
• Fun Employee Events - Lunch & Learns, Celebrations, Summer Events
• Robust Leadership Development Program
• Employee Assistance Program

The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.