Account Supervisor

Description

• Manages large projects timelines and deadlines; brings potential issues to VP
• Effectively manage time and resources across projects
• Support development of strategic communications materials and other deliverables (e.g., plans, corporate/product narratives, messages and Q&As, results reports)
• Serve as a day-to-day client contact on specific projects and mobilize interwoven teams towards progress, action and results
• Analyze research findings to distill key takeaways and formulate associated communications recommendations
• Determine creative project logistics, develop show flow, create promotional materials, ensure progress against event deadlines
• Facilitate team alignment through dialogue, summarizing information, ideas; ensure next steps are captured and shared with team
• Support interwoven projects, owning deliverable workstreams, from inception through completion
• Oversee development of communication materials and review content to ensure alignment with account goals, client preferences
• Anticipate client needs for projects they own and proactively manage relationships
• Meet deadlines and adhere to team norms and effectively communicate to team members and supervisors
• Supervise junior staff and play an active role in their professional development; work with senior leadership to manage performance growth
• Provide direction on new business research and work with team to uncover insights
• Review materials for consistency, accuracy and proper use of grammar and work with team to correct errors as found
• Lead review and approval process to ensure legal, regulatory and compliance standards across all materials
• Support the team to ensure high-quality service and execution
• Lead portions of client calls and in-person meetings
• Develop tactical slides for annual communications plans
• Develop strategic programs that meet client objectives by working with interwoven team
• Maintain budget for clients and communicate updates, as needed
• Participate in agency activities and professional development opportunities
• Demonstrate and nurture agency values and principles
• Be a steward for Spectrum through leadership of agency committees, events, and meetings, as well as sharing of key learnings

• Obtained a Bachelor’s Degree in communications, English or similar major
• Has at least 4-6 years of healthcare agency experience or in-house biotech experience
• Possesses advanced knowledge of Microsoft Office (Outlook, PowerPoint, Word, etc.), SharePoint and e-mail Service Platforms
• Deep understanding of client subject matter, industry landscape
• Strong written communications
• Ability to manage projects simultaneously
• Focuses on extreme attention to detail
• Exhibits a professional demeanor
• Ability to excel in a team environment as well as work independently
• Demonstrates resourcefulness, independent thinking, and effective problem solving
• Showcases excellent written and verbal communication skills; strong presentation skills
• Familiarity with Veeva Vault and or other review and approval programs

• All positions are remote friendly. At Spectrum, you choose where you work. We are a hybrid work environment with options to work in one of our three offices (D.C., New York, and Chicago) or remotely from anywhere in the United States, or a combination. 
• If you choose to go into an office, take advantage of the pre-tax transportation benefits. 
• If you choose to work from home, use the office equipment stipend. 
• No matter where you work, you’ll benefit from the monthly cell phone reimbursement. 
• Flexible time off. Take the time you need in addition to company holidays, voting time, jury duty and bereavement. We also offer a Sabbatical Program after 7 years of service. 
• 13 weeks paid Parental Leave, inclusive of adoption and foster care placement. 
• Continuous learning and development through Greatest Potential Self (proprietary talent program), Gallup CliftonStrengths Coaching, Rembrandt Development, and tuition reimbursement programs. 
• Bring your friends to work at Spectrum and earn a generous referral bonus. 
• Virtual concierge services to ensure your time can be spent in the most meaningful ways. 
• Medical concierge service to assist with scheduling appointments, finding care, estimating and resolving claim issues, etc. 
• Thorough onboarding including accessible conversations with leadership. 
• 401k with company match and 1:1 Financial Coaching and Education. 
• Wellness benefits including medical, dental, vision, as well as science-backed meditation and mindfulness tools through Headspace & Ginger.