Overview
Jackson Healthcare and our family of companies provide healthcare systems, hospitals and medical facilities of all sizes with the skilled and specialized labor and technologies they need to deliver high quality patient care and achieve the best possible outcomes — while connecting healthcare professionals to the temporary engagements, contract assignments and permanent placement employment opportunities they desire.
Headquartered in metro Atlanta, we’re powered by more than 2,600 associates and over 20,000 clinician providers covering all 50 U.S. states.
Our mission is to improve the delivery of patient care and the lives of everyone we touch. This includes the patients, clinicians and healthcare executives we work with through our companies every day, as well as our communities, the nonprofit organizations we support and each associate who is part of our family.
We’re always looking to add new talent to our teams. We value diverse professionals at all levels and across multiple disciplines and areas of expertise, who have strong leadership skills, align with our culture, and are committed to excellence.
The Account Manager is mainly responsible for managing Venn’s services to our clients. This role will serve as the point of contact and liaison to the client, suppliers and the Vendor Management Systems (VMS) partner(s). Responsibilities include receiving requisition requests from clients, managing the provider placement process between the Suppliers and the Client; communicating, supporting and directing the activity of Suppliers; maintaining and causing updates with VMS; providing reporting and analytics as defined by the Venn procedures and/or client statement of work and ensuring the delivery of day-to-day operations.
Skills/Abilities
- Strong customer service skills and written and verbal abilities.
- Excellent interpersonal and public relations skills.
- Detail and Customer-Oriented
- Effective Communication
- Ability to meet deadlines, multi-task, and accomplish work in order of priority
- Ability to work remotely
Required Knowledge
- Knowledge of company products.
- Industry knowledge preferred but not required.
- Strong understanding of healthcare recruiting processes and strategies.
- Strong user experience with Excel, Word, PowerPoint, and VMS platforms.
Experience Required
- 5+ years of account management experience with 1+ year with MSP or large client.
- Previous locum tenens experience required
Roles and Responsibilities
- Serves as liaison between client and suppliers.
- Work with Client to understand and document needs and upcoming demand in partnership with Program Manager
- Communicate full details of Client, processes, and staffing needs with Suppliers.
- Manage the entire VMS process - requisition, credentialing, booking, timesheet approvals
- Execute booking confirmations in alignment with contractual terms in client master agreement and supplier agreements
- Ensure facilitation of all workflow steps occur within the VMS and are progressing timely.
- Help train and support all users of the VMS and Venn program.
- Review provider presents to ensure all requirements have been fulfilled and complete.
- Maintain quality service and day to day operations with a primary focus on meeting contractual deliverables
- Manage and communicate any and all changes in requirements, requisitions, schedules, rules of engagement.
- Ensure required screenings and pre-employment checks are being completed in line with client requirements
- Work with VMS partner to ensure effectiveness, support, and evolution of capabilities.
- Create a weekly or monthly overview of account activity.
- Ensure timely timekeeping approvals and process; working with billing on issues and help to resolve.
- Provide reporting regarding at minimum program utilization; Conduct review sessions with Suppliers regarding performance, utilization, upcoming needs, and continuous process improvement.
- Meet regularly with clients and suppliers to provide status updates and feedback on providers.
- Provide good customer service, handle escalated concerns and when necessary direct each to the appropriate parties.
- Maintain existing client accounts, by managing their needs and providing top-tier customer service.
- Communicates regularly with current clients to discover new needs and grow current accounts.
- Lead training of new Account Management associates within division.
INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
EEO Statement
Jackson Healthcare is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.
