Offer summary
Qualifications:
Intermediate knowledge of Microsoft Office Suite, Experience in product support or business lines, Willing to learn new technology products, Knowledge of Azure DevOps, Jira, Salesforce preferred, Product admin certification preferred.
Key responsabilities:
- Resolve user-facing support cases promptly.
- Manage end-to-end issue resolution processes.
- Document resolutions and create training materials.
- Execute UAT testing for stable user experience.
- Identify and prioritize improvement initiatives.