Jr. Customer Support Specialist

***Positions posted by El Comeback are done on behalf of companies that we support in their search for candidates.***

CEGsoft building the best workplace for thinkers, experts, service agents, designers, and developers to come together to innovate, grow, and truly make an impact in other peoples' lives through technology.

Prroud creators of:

Expert Tax - tax preparation software for accountants in Puerto Rico

Taxmania - tax preparation software for citizens of Puerto Rico

Edi - a document management software to modernize the digital office

Follow It - case management software

Salary Range: $11 To $13 Hourly

What will you do?

• Respond phone calls from our PBX system and document them in ZenDesk.
• Manage cases, reply support tickets and ensure effective resolution.
• Give follow-up calls to clients to indicate status and document information.
• Respond to department emails received from clients when assigned.

Our candidate must:

• Be available on a full-time basis, from Monday to Friday 9:00am-6:00pm.
• Be available to work from home and in San Juan.

Required Education & Skills:

• Excellent customer-oriented skills
• Excellent communications skills in English and Spanish (oral, written and grammar)
• Troubleshooting and computer skills
• Associate degree or bachelor's degree in computer science or information system (preferable)
• Minimum of 1 year of customer service experience (preferable)

Nice to have:

• Team-oriented
• Results driven
• Active Listener
• Positive Attitude
• Organized
• Time Manager
• Problem Solver
• PBX phone system knowledge
• Basic knowledge in Operating System

What's in it for you?

• A very valuable experience on a friendly, flexible and collaborative environment.
• The opportunity to work with high level professionals in the software industry.
• Perks!: High quality coffee, ping pong table, gym equipment, team activities, hybrid work culture and so much more!

***El Comeback is a non-profit program from ConPRmetidos that attracts and retains professional talent for Puerto Rico-based jobs. Register at elcomebackpr.org/registration-form to get matched with professional opportunities on the island.***