Business Consultant II

Hi, I'm Laura Pérez your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We are looking for a Business Consultant II who will:

• You will provide process and solution overview knowledge to pre-sales in the pre-project phase and assist pre-sales on any potential customer RFP and system demonstration.
• You will provide inputs to pre-sales on the solution proposal and project scoping.
• You will ensure the technical viability of solutions as defined in the statement of work and subsequent change requests.
• You will assume overall responsibility for defining a solution that matches our client's needs.
• You will assess customer's needs and provide consultation and solution to improve clients' business efficiencies.
• You will guide the project team through project implementation, and testing of the system requirements.
• You will review test plans to ensure coverage of system requirements.
• You will manage specification studies in multiple areas and phases, using a team of consultants, including assessment of the customer's readiness and the creation of agendas.
• You will be the primary contact point for client's business interests and manage the resolution of issues.
• You will be the point of contact for information, support, and consultation with other business consultants, primary product management teams, and shared development team.
• You will address customers' questions during training/uat. Identify issues, impact assessments, root cause analysis, and communicate with the responsible personnel in product management or R&D for solution.
• You will communicate with product management and R&D on issue clarifications and functional improvements.
• You will deliver feedback to product management to ensure that future releases of the products meet the ongoing needs of clients/businesses.
• You will provide leadership to the project team and client on the impact of market and regulatory changes and the future directions of the core products.
• You will work and collaborate with expert level peers, willing to travel (up to 10-30% depending on project requirements.

Is this opportunity right for you? We are looking for candidates who has:

• Bachelor's Degree or Diploma in Information Technology, Computer Science, Engineering (Electrical, Software, Telecommunications) or Business (with major in Computing).                                       
• +8 years of experience as business/software consultant in IT/telecommunications and has experience in project delivery managing the implementation of standard package product and Telecom BSS/OSS solutions.
• +5 years of experience with implementation of CSG Interconnect core (ICT) or Wholesale domain experience.
• Proficiency in English, Spanish and Portuguese in a business environment is a must.
• Excellent knowledge of an integrated DW solution, demonstrating the expertise of several products or modules.
• Knowledge of the system suggesting Product Management for more optimized features with less customization in the future.
• Telecommunication industry knowledge, such as carrier business operations, telecom network architecture.
• Competent in SQL language in Oracle, able to write SQL DML query, function, and package development.
• Competency in Oracle APEX.
• Competent in Unix / Linux command line.

Impact
Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
Integrity
Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
Inspiration
Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental and Medical
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

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