Our Implementation team plays a key role in onboarding seamlessly new customers: they are working cross departments (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into the set-up and configuration of the 360Learning platform.
You will manage all phases of the implementation lifecycle, from sales turnover and kick off to handover to support. You will drive project management, define 360Learning platform architecture for our clients, facilitate integrations (flat files, API’s) and 3rd party apps, guide and provide assistance in order to ensure the successful deployment of their platform.
Within 1 month, you will: Become a Trello expert through our onboarding processUnderstand our product offering through trainingMaster our platform and be able to support clients on basic requests through ticketingWithin 3 months, you will:Start to onboard your own new clients:Drive project management in order to ensure successful platform deployment from kick-off meeting, regular touchpoints until handover to supportHost functional and technical workshops with clients to support them in their platform customization and structuringWithin 6 months, you will: Successfully ensure 360Learning platform deployment for new clientsSuccessfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform into their technical environment & troubleshootingBe able to pitch the value of the 360Learning platformDevelop repeatable and scalable processes to improve project quality and deliveryWithin 12 months, you will: Onboard another Solution Deployment ManagerContribute to our knowledge base to share best practices and lessons learnedWork with our partner ecosystem to strengthen the services proposed to our clientsThe Skills SetMinimum 4 years professional consulting experience, preferably in a customer facing role (Technical consultant, Technical Account Manager, Technical Project Manager, Implementation Project manager or Pre-sales Consultant)Previous deployment experience of SaaS products, ideally HR relatedProject management skillsUnderstanding and experience working with APIs, SSO configuration & troubleshooting Solution-oriented, client-first mindset in everything you doAbility to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholdersOrganized, structured, rational, analytical, able to manage priorities across multiple customer implementationsNative German proficiency, very good English proficiency (level B2) edBachelor's degree or equivalentEnthusiasm for our culture: https://bit.ly/Convexity_360LInterview ProcessCall with our recruiterInterview with the coachCase study with the team Clarification meeting with the Ops teamFinal interview Offer!What We OfferCompensation: Includes base salary and a variable componentBenefits: Work From Home perks, medical insurance, 1 month parental leave for the second parentFlexibility: Flexible hours, full remote work possible anywhere in Germany (or France/UK)International team: Offices in London, New York and ParisCulture: We are powered through our culture called Convexity (you will hear this a lot). We are strong-believers in documenting our process, sharing continuous feedback and having low authority. Envision what it is like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/#LI-JS
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
