Account Manager

At Mercuryo, we're at the forefront of enhancing decentralized finance (DeFi) with innovative payment use cases. Our goal is to redefine the finance experience, making sure everyone can easily access both web3 and traditional financial services. We're building a robust platform that makes dealing with crypto simpler and integrates it seamlessly into the broader financial ecosystem. Our mission is clear: to create a straightforward, user-friendly platform for businesses that are pioneering the next generation of consumer services with crypto. 

Since launching in 2018, we've joined forces with web3 giants like MetaMask, Trust Wallet, Ledger, Jupiter, 1inch, PancakeSwap, powering over 200 dynamic products. This collaboration is driving the creation of innovative payment solutions within the web3 industry, involving direct engagements with prominent ecosystems such as Solana Labs, Consensys, and BNB Chain. 

Why Mercuryo? 

Industry Impact: Make a real difference by contributing to leading web3 projects that onboard millions of users into the new economy. 

Innovative Environment: Join a team of over 200 professionals from the most dynamic sectors, including banking, SaaS, and web3, all committed to delivering the best user experience in the industry. 

Growth and Learning: With partnerships spanning more than 200 top-tier B2B collaborations and a user base exceeding 7 million, the opportunities for professional growth are vast. 

Flexible Culture: Embrace our remote-first policy that values diversity, with team members from over 29 countries, creating an environment where ownership and creativity thrive. 

Responsibilities:

• Build, keep and maintain client relationships; 
• Onboarding and concluding contracts with new clients; 
• Processing incoming customer requests to connect to Mercuryo services;
• Identifying customer needs and presenting related Mercuryo solutions;
• Negotiating to agree on commercial terms and technical requirements;
• Preparation of documents for the conclusion of a transaction with clients;
• Participation in the process of technical integration;
• Maintaining and developing relationships with clients;
• Analysis of the financial performance of the client in order to maintain and / or increase the established profitability for the client;
• Develop and implement strategic account plans to achieve revenue targets and maximize business opportunities; 
• Liaise with internal departments to address clients feedback, needs and come up with the best solution for the client; 
• Follow and achieve KPIs on quarterly basis.

What We’re Looking For:

• Knowledge of English - not lower than upper-intermediate;
• KYC, AML, Regulatory and onboarding knowledge; 
• Experience with JIRA;
• Experience in AMOCRM;
• Experience in payment systems;
• Experience in cryptocurrency projects and CC processing (will be an advantage);
• Willingness to work with a large amount of information, analytical thinking, ability to work in a team;
• The ability to independently prioritise work;
• Focus on results;
• Experience in the fintech or financial services sector; 
• Client oriented mindset, ability to solve complex client’s requests.

What We Offer:

• Competitive market rate salary and performance-based incentives 
• 22 days annual leave with an additional 6 company days, plus bank holidays 
• Comprehensive health insurance plans 
• Extensive Benefits program 
• Flexible work schedule and remote work options 
• Professional development and training opportunities 
• Opportunity to shape the initiatives you’re working on 
• Diverse and friendly team 
• We are open-minded to new ideas 

Join Us 

If you're driven to be a part of the web3 forefront and are keen to leave your mark on this rapidly evolving field, Mercuryo is an excellent choice. Discover our open positions and see how you can contribute to shaping the future.