Keller is a global recruitment firm with South African roots, specializing in connecting exceptional talent with industry-leading organizations. We deliver tailored recruitment solutions across a wide range of sectors. As an equal opportunity employer, we are dedicated to promoting diversity, equity, and inclusion in the workplace and ensuring the highest standards of service for our clients and candidates.
Position Summary:
We are seeking a proactive, energetic and technically minded Operations Assistant to join our team. This role will primarily involve in helping the company growth in all aspects. This is from managing our inbound leads, improving systems (CRM, procedures etc), and providing operational support. The ideal candidate is someone who excels at problem-solving, has a technical mindset, brings high energy to their work, and can support the operation, marketing, recruitment teams. They should be outgoing, enjoy talking with people, and be comfortable running meetings. The ability to learn and adapt quickly is crucial. This position offers clear career progression into Operations Management and General Management roles, with the goal of growing the business 10x.
Key Responsibilities:
- Lead Management: Handle all inbound leads, respond to inquiries, and follow up on all communications. Manage leads within the HubSpot CRM and other platforms, ensuring accurate and up-to-date records.
- Process and Workflow Improvement: Analyze existing processes and workflows, identify areas for improvement, and implement changes to enhance efficiency and productivity.
- Operations: Act as an operations coordinator by running team meetings, keeping everyone accountable for their tasks, and ensuring smooth workflow. Replacing the GM in running operations.
- System Building and Development: Develop and set up systems such as ClickUp, Monday.com, and candidate sourcing tools. Automate company operations and ensure these systems are user-friendly and optimized for team use.
- Growth Development: Work towards growing the business through micro and macro improvements that contribute to the strategic growth and development of the company.
- Marketing Support: Provide oversight on brand management and communication. Liaise with the content and social media teams to nurture and develop the brand, ensuring consistent and effective messaging.
What Is important to us - Key Attributes
Independent and proactive, with demonstrated energy, intelligence, and resourcefulness.
Ownership and accountability of work, with pride in quality output.
Extremely high attention to detail in all aspects of the job.
Comfort with repetitive tasks and ability to follow through consistently.
Flexibility to work in an unstructured environment and switch between tasks as needed.
Strong preference for quality over speed in work output.
Genuine enjoyment of work and desire for growth and challenges.
Quick learner and tech-savvy, able to adapt to various systems and applications.
Professional demeanor capable of impressing international clients and partners.
Enthusiasm for engaging with new companies and individuals globally.
Resiliency and not overly sensitive to direct communication styles.
Requirements
- Technical Mindset: Ability to quickly learn and figure out various software systems and tools.
- Problem-Solving: Strong problem-solving skills with a proactive approach to finding solutions.
- Organizational Skills: Strong organizational and time management abilities, with high attention to detail.
- Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with team members and clients.
- Outgoing Personality: Comfortable engaging with people, running meetings, and facilitating discussions.
- High Energy: Brings enthusiasm and energy to their work, motivated to drive growth and improve processes.
- Adaptability: Quick learner who can adapt to new challenges and environments with ease. Willingness to learn and grow in the role.
- Education: Bachelor's degree in any field.
Benefits
- Medical Aid
- All South African public holidays
- Paid Annual Leave
- Paid Sick Leave
- Significant opportunities for professional growth, skill development, and career advancement
- Supportive, inclusive work environment that values collaboration and innovation
- The chance to make a meaningful impact by connecting top talent with life-changing opportunities
Career Progression:
- Clear pathway to advance into several Operations Management roles.
- Opportunities to move into General Management based on performance and development.
- Goal of building and leading an operations team within 12 months.
