Major Incident Manager (English / German Language)

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Title: Major Incident Manager (English / German Language)

Are you adept at managing high-stress situations, delivering quick solutions under pressure, and ensuring seamless system operations? Look no further- we have an exciting opportunity for you!

Our organization is seeking a qualified and experienced Major Incident Manager. As the individual filling this important role, you will capably manage significant incidents, ensure system restoration, and minimize impact to clients and partners.

Responsibilities:

In this dynamic role, you will bridge communication between technical and non-technical stakeholders, ensuring all parties remain informed during incidents. With your leadership flair, you will drive the coordination of action plans, system restoration, root cause analysis, and post-incident reviews.

Key Qualifications:

- Bachelor's degree in computer science or a related field
- Understanding of IT Management systems and ITSM concepts
- Minimum 5 years of experience in an IT service delivery role
- ITIL certification, or comparable, highly preferred
- Exceptional leadership, interpersonal, and communication skills

Your key responsibilities will also include:

- Prompt response and resolution of major system incidents
- Upholding SLAs through incident management processes
- Facilitating and coordinating technical teams to resolve incidents
- Identifying and negotiating with stakeholders during major incidents
- Preparation and delivery of incident reports
- Continuous improvement of incident management processes

Candidate must be able to effectively communicate in English and German language (written/verbal) at a Business level.

Knowledge of the French language is an advantage.

Our organization prides itself on fostering a supportive team environment, providing ample opportunities for professional growth, and valuing fresh ideas and innovation. As a Major Incident Manager, your skills in technology and communication will be instrumental in keeping our systems stable and responsive, thereby delivering world-class service to our clients and partners.

If gut instincts, tech-savviness, strong leadership, and a knack for problem solving fuel your professional drive, you may be the perfect fit for this Major Incident Manager role. Don't pass up this opportunity to further your career and provide priceless contributions to our expanding team.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.