Director, Sales Training

ABOUT THE ROLE:

The Director of Sales Training is a vital member of Rightway’s Commercial team. You will be responsible for designing, implementing, and overseeing comprehensive training programs that elevate the sales skills, product knowledge, and overall performance of our sales executives. This role is crucial in ensuring our sales team is fully equipped to successfully sell Rightway’s innovative solutions, including our full-stack Pharmacy Benefit Management (PBM) offering, Care Navigation, and Unity products.

We are looking for a strategic thinker with a passion for education and a deep understanding of sales processes, particularly within the healthcare industry. Your expertise in sales training and development, coupled with your ability to inspire and motivate a diverse team, will play a key role in driving Rightway’s growth and success.

WHAT YOU’LL DO:

• Develop, implement, and continuously refine a strategic sales training program that integrates foundational sales techniques, advanced product knowledge, SFDC proficiency, and client engagement strategies, ensuring alignment with Rightway’s mission and growth objectives.
• Oversee the onboarding and continuous development of sales executives, providing new hires with the necessary training and resources from day one, and equipping them with the tools and knowledge to effectively manage the entire sales process, from initial outreach to deal closure.
• Foster a culture of professionalism and excellence within the sales team by mentoring and guiding team members, offering targeted coaching to address challenges, and using regular evaluations, KPIs, and feedback sessions to drive continuous improvement.
• Collaborate closely with product, marketing, and corporate training teams to ensure the sales training curriculum remains up-to-date with industry trends, product developments, and company policies, while also overseeing the logistics and operations of recurring training programs for consistency and effectiveness across all cohorts.
• Leverage advanced analytics and data-driven insights to monitor the effectiveness of training programs, using this information to make informed decisions that enhance training outcomes and overall sales performance.

WHO YOU ARE:

• Bachelor of Science degree
• Proven experience in designing and delivering sales training programs, particularly within the healthcare industry. 
• A strategic thinker with a passion for education and a deep understanding of sales processes. 
• Strong process orientation with demonstrated experience in managing cyclical training programs and driving operational excellence. 
• Proficient with SFDC, with the ability to train others in their use. 
• Excellent communication skills, with the ability to provide constructive feedback and foster a growth-oriented environment. 
• Strong analytical skills, with a passion for data-driven decision-making and continuous improvement

EXTRA CREDIT:

• Masters degree
• Experience in the direct care navigation and/or PBM space

SALARY (BEFORE COMMISSION POTENTIAL):  $130,000 - $165,000 base

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $130mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We’re headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.