Customer Operations

Salary Range: $155k - $185k
Equity: 0.037% - 0.094%

About Us:

Backed by Sequoia, Squint is a Series A startup revolutionizing the manufacturing sector with our cutting-edge AR product. As we shift from our groundbreaking launch to scaling operations, we're focused on building a robust Customer Success organization that can support our rapid growth. We're looking for a passionate, experienced individual who can independently build the systems, tools, and processes necessary to scale our CS team and ensure our customers' success.

The Opportunity:

This is a unique opportunity for a rockstar operations professional who thrives on building from the ground up. If you have experience building scaling systems in Series A-C scaled startups, particularly in Customer Success, and are excited about the challenge of creating something from 0 to 1, this role is for you. You'll play a pivotal role in selecting and implementing the processes, tools, and systems that will scale our CS organization, optimizing internal operations, and organizing the team around these changes.

Key Responsibilities:

• System and Tool Implementation: Independently build and implement the systems, tools, and processes that will enable the CS team to scale effectively. This includes managing software like Front, Zendesk, SFDC, and creating customer health dashboards, customer metrics, and implementation structures.

• Team Organization and Accountability: Organize the CS team around new processes and systems, ensuring alignment and accountability. Lead team meetings and drive internal rigor that optimizes performance.

• Operational Optimization: Work cross-functionally to optimize internal operations, both within the CS team and across the organization, to unlock the best performance from Customer Strategy Partners (CSPs).

• Startup Mindset: Embrace the startup atmosphere and embody a low/no-ego approach, taking on any problems that arise to support the team’s success.

What We’re Looking For:

• Experience in Series A-C Startups: Proven experience in building scaling systems 0 to 1 within a Customer Success organization in a high-growth startup environment.

• Operational Expertise: Deep knowledge and passion for independently creating systems, tools, and processes that scale teams effectively.

• Leadership and Accountability: Ability to organize and lead a team around new processes and systems, driving accountability and performance.

• Low/No Ego: A team player who is willing to roll up their sleeves and tackle any challenge that comes their way, with no task being too small.

Benefits:

• Remote first

• Health insurance

• Maven digital platform for parents and parents-to-be

• PTO

• 401(k)

• Laptop

• Travel to company offsites

Why Join Us?

This role offers a rare opportunity to shape the future of our Customer Success organization from the ground up. If you're passionate about building, thrive in fast-paced environments, and are excited by the prospect of scaling a high-growth startup, we'd love to hear from you.

How to Apply:

Submit your resume and a cover letter that outlines your experience in building and scaling operations, particularly in a Customer Success context. Share examples of how you’ve independently built systems, tools, and processes, and why you’re excited about this opportunity at Squint.

A Final Note

We are committed to creating a diverse and inclusive workplace. Squint is an equal opportunity employer, welcoming applicants from all backgrounds without regard to race, gender, age, or any other protected characteristic. We encourage you to apply even if you're not sure you meet all the requirements for the role!

Let’s build something extraordinary together.