We seek a digital marketer with a growth mindset to join our Customer Success team as an Account Manager. The successful candidate will be responsible for developing and consulting media strategies across paid search, paid social, and programmatic channels, managing client (Agency) relationships, and ensuring exceptional service delivery. This individual must be detail-oriented and have a strong willingness to learn.
Key Responsibilities
• Communicate with clients to ensure all needs are understood and addressed promptly.
• Serve as the point of contact and liaison for assigned clients, fostering strong relationships, understanding their business objectives, and providing strategic guidance and support.
• Own the strategic account planning and organizing of a BoB (book of business) to help further accelerate client growth. Responsible for client growth, retention, and encouraging new product adoption where suitable for client goals.
• Become a Subject Matter Expert (SME) of Knorex’s cross-channel platform (XPO) and how to best guide our customers in using our product and services to tackle the challenges and opportunities of today’s media landscape (within search, social, and programmatic).
• Provide media strategy consultation and technical support to clients to help achieve business/ brand/ agency goals.
• Work closely with clients and the internal Customer Success Team to ensure the pacing and delivery of each client’s monthly media spend aligns with their projected and budgeted amount for the month.
• Collaborate with various internal teams on project planning, setting up and/or improving standard operating procedures/workflows.
• Plan to execute and work cross-functionally to support the onboarding of new clients.
Requirements
At least 3 years of demonstrated experience in a client-facing account management, digital media or AdTech role
• Cross-channel knowledge or experience in paid social, search and programmatic media
• Natural relationship builder with integrity, reliability, and maturity
• Proven ability to manage and prioritize projects while paying strict attention to detail
• Proven track record of developing and executing successful media strategies that drive results for clients, delivering client-focused solutions based on customer needs
• Always looking to improve inefficient processes
• Adaptability and strong problem-solving skills
• Strong analytical skills and ability to translate data into actionable insights
• Individually driven, highly motivated, and has a growth mindset
• Ability to work well in a cross-functional (global) team environment while building rapport
• Exceptional communication (both written and verbal), facilitation, and presentation skills
• Proficiency in digital advertising platforms such as Google Ads, Meta Ads Manager, and DSPs
• Solid understanding and/or interest of ad networks, demand-side platforms or DSP, exchanges, and the programmatic landscape
• Bachelor’s degree in Marketing, Advertising, Communications, or a related field preferred
Knorex is proud to be an equal opportunity workplace. We do not discriminate in employment on the basis of race, color, religion, sex, national origin, sexual orientation, marital status, disability, genetic information, age, parental status, military service, or other applicable legally protected characteristics.
