Senior Network Infrastructure Specialist

Job Description:

About DXC Bulgaria  

We are DXC - a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company's entire IT portfolio. We are flexible - we provide everything you need to comfortably work from home, but we also keep our offices open for collaboration, meetings, and building a strong team spirit. We tailor everyone’s development path to their individual interests through training and additional certifications.

Our experience and desire to grow, our mission, and our values create an environment where ambitious people become successful at home. At home - in Bulgaria.

We are currently looking for a Senior Network Infrastructure Specialist to join our team of devoted, highly experienced professionals, fostering a supportive and collaborative environment. We work closely together, supporting and learning from each other to meet our customer's needs and adapt to rapidly evolving technologies. Our solid relationship with a single customer enables us to forge close bonds with multiple internal and external partners, ensuring a cohesive and effective support of our environment. The success of our team is attributed to this attitude of cooperation and dedication to ongoing progress.

Daily challenges

• Leading advanced troubleshooting efforts in collaboration with vendor and third-party support teams.

• Planning and implementing changes within the assigned technology platforms, including normal, standard, and emergency scenarios.

• Proactively identifying potential issues or situations that may impact service quality.

• Participating in Root Cause Analysis and managing the Problem Management lifecycle.

• Developing a strong understanding of the customer’s business environment and support processes, staying updated on new technologies.

• Participating in an on-call duty shift schedule to provide round-the-clock support.

eXperience and skills required

• Bachelor’s degree in Computer Science, Telecommunications, or a related field.

• Minimum of 5 years of relevant network experience, preferably in supporting enterprise-level customers.

• Expertise in TCP/IP, routing (OSPF, BGP, EIGRP), switching (Ethernet, STP, LACP, VTP), and related network protocols (ICMP, ARP, Port-security, etc.).

• Strong technical knowledge of Firewall technologies, specifically Checkpoint and Palo Alto.

• Understanding of IT Service Management (ITSM) and IT Infrastructure Library (ITIL) processes.

• Excellent communication skills with a customer-centric focus, ensuring clear and timely communication with customers, partners, and internal/external users.

• Proficiency in English is required.

What we will consider as an advantage:

• Cisco CCNP or other equivalent network certifications.

• Experience with VMware Virtualization products.

• Familiarity with Cisco and HP/Aruba network technologies.

• Experience with IPS/IDS technologies and Load Balancers (F5 or similar vendors).

• Understanding of Zone-Based Firewall concepts.

• Knowledge of Public and Hybrid Cloud environments (VMware, Azure, AWS).

• Familiarity with VMware NSX products.

• Experience with SDWAN solutions (Cisco, Aruba, Fortinet, VMware).

Company benefits

• Competitive remuneration package

• Additional Medical & Life insurance

• 4 days additional paid leave (total: 24 days)

• The possibility to work entirely remotely

• Food vouchers

• Training, continuous learning and career development in the largest IT company on the market

• Unlimited access courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy)

• Access to a foreign language learning platform

• Stable employment in an international company

• Advancement opportunities within the organization (a variety of interesting projects with the array of technologies and tools)

• Flexibility in work arrangement (hybrid or fully remote work, the home office culture is in our DNA)

• Workplace equipment to organize your home office (e.g., chair, desk, additional monitor, headset etc.)

• DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Micro Focus, Salesforce, Red Hat, VMware, Workday)

• Employee Referral Program - a financial bonus for the referrer for successful candidate recommendation

• Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)

• Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)

• Opportunity to join our numerous charity and ecology-related events organized by our Employee Ambassadors team

We Deliver eXcellence for our Customers and colleagues every day. Our values form the foundation of everything we do and every decision we make.

If you feel comfortable with the above-mentioned requirements, please send us your CV in English. At DXC our employees’ safety and well-being remain a key priority for us. Therefore, we continue with stay-at-home recruiting and video interviewing for the foreseeable future.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.