Remote Customer Support Executive - English & Spanish Speaking (Shift)

Customer Support Executive: Remote MEXICO & BRAZIL

Manatal is an AI-based recruitment software company based in Bangkok, Thailand. Our mission is to offer an easy-to-use software to empower small, medium and large companies in their staffing & recruitment transformation.

Our goal is simple: to provide solutions to the recruitment world's difficulties and make the entire process simple and enjoyable for recruiters, hiring managers and candidates alike.

Globally trusted by thousands of companies in over 130 countries, Manatal's growth goes hand in hand with our clients' own. We're passionate about developing solutions for the changes they encounter and filling the recruitment gap with innovative tech implementation.

Customer Support Executive - English & Spanish Speaking

You will be a key member of the Manatal sales team and a point of contact between Manatal and our existing clients. You will be responsible for delivering quality service support and helping our users find success through the use of our platform. On top of that, you will be working closely with our Sales, Product, and Engineering team to deliver a level of support that best fits our clients.

You will be a part of a team that strives for the highest customer happiness and helps our customers transform the way they recruit.

Responsibilities:

• Supporting user experience and building strong relationships with customers.
• Deep problem understanding and ensuring timely resolution or escalation of incidents and requests.
• Escalating complex issues to senior members of the sales team, as needed.
• Owning customer issues and requests from initial report to resolution, collaborating cross-functionally to address each request, and communicating with customers regularly regarding incidents or requests status.
• Handling customers with a consummately professional attitude.
• Facilitate customer meetings to collect more information, investigate an issue, and fasten the resolution of tickets.
• Provide after-hours and on-call support as needed through live chat or impromptu live support requests.
• Managing customer expectations regarding estimated response times for issue resolution.
• Monitor competition, economic indicators, and industry trends
• Manage relationships with key principals through frequent communication and reporting, emphasizing on an update of product market situation, and product development in the market.
• Other tasks assigned by the CEO and Management

Required Skills and Experience:

• 1 - 5 years of related Customer Support experience
• Superb communication skills in English and other languages (written and verbal)
• Strong territory and contact management skills
• Excellent consultative and solution-selling skills
• Working technical knowledge of software components
• Proven leadership skills in both independent and team environments
• Staffing and Recruiting market knowledge is preferred
• High energy levels, a high degree of integrity, self-motivated, positive attitude, proactive approach to work, confidence
• Demonstrated success in a B2B sales environment
• Comfortable with Shift Operation (The working hours are based on local Bangkok Time, GMT+7)
  • Afternoon 5 PM - 2 AM (Bangkok) / 4 AM - 1 PM (Mexico) / 7 AM - 4 PM (Brazil)

What you get:

• Competitive Salary & Loads of opportunities
• More responsibilities & Learn fast and more in a challenging environment
• International work environment
• Pioneering mindset of innovative people around

Demo Video: www.youtube.com/watch/Manatal_Demo
Youtube Channel: https://www.youtube.com/channel/Manatal

Interested Candidates can also apply via this link: https://www.careers-page.com/manatal/job/L9346W6Y