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Intern/Working Student (m/f/d) - Customer Excellence

Remote:

Full Remote

Contract:

Part time

Experience:

Entry-level / graduate

Work from:

Germany

Offer summary

Qualifications:

Background in various studies, Fluent in German.

Key responsabilities:

Develop strategies for customers
Implement sales concepts
Analyze customer data and run projects

Next Level Coffee GmbH Electronic Equipment, Instruments & Components Startup https://nunc.coffee/

11 - 50 Employees

See more Next Level Coffee GmbH offers

Job description

Background

Join Next Level Coffee, the trailblazers behind nunc., our cutting-edge IoT coffee ecosystem. We're on a mission to revolutionize home coffee experiences with our premium productsâcoffee machine, grinder, app, and more. Launching in 2024, nunc. combines innovation and convenience for coffee lovers everywhere. With strong financial backing and a dynamic team, we're poised for rapid growth. Ready to transform the way the world enjoys coffee? Join us!

So what is the role?

We are seeking a dynamic and customer-centric individualÂ to join our team andÂ become a founding partÂ inÂ our CustomerÂ ExcellenceÂ teamÂ for our coffee-tech division in strong cooperation with our Head of Customer Love Excellence. As a Customer Excellence student, you will play a vital role in preparing for theÂ launch of ourÂ nunc. eco system and ensuring a seamless and delightful experience for our future customers. Let us give you a clear picture, your playfield will include:

Customer Care: Develop strategies to delight our prospects and customers; envision, design and implement processes and tools based on conversational AI.
Consultative Sales: Develop and implement sales concepts in the virtual and physical space.
Voice of the Customer: Conduct analysis based on customer data, derive actionable insights and run projects to improve customer experience and operational excellence.

This is the next level you achieve after 6 months:

You now know our nunc. very wellÂ
You have developed at least 2 major improvements in the area of Customer LoveÂ
You have a steep learning curve - both personally and professionally

What you need for this role:

Background:Â You can have any studies background: Business Management, Marketing, Communication, Social Sciences, Computer Science.Â You have at least one year left to finish your studiesÂ
Customer-centric mindset:Â A genuine passion for delivering exceptional customer experiences and a deep understanding of customer needs and expectations.Â
Organizational skills: Strong organizational skills to manage multiple tasks and prioritize effectively in a fast-paced customer support environment.Â
Language skills: Our main market is German-speaking, which is why this role requires you to speak and write fluent German.

What we deliver on:

We want to do great stuff with a great team â this only works with a#nofilter and #nobullshitattitude. Â
Huge opportunity to join early stage and build a company â you work on our common vision, product and values! Â
You are best in class â and are enabled to make best in classÂ decisions. Â Â
We loveÂ working visuallyÂ and with the end result in mind, then get there by building fast and learning fast.
We love humans, we love coffee and working with the coffee community, from farm to cup.Â

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About us

Next Level Coffee aims to bring the best coffee to the best place: Home. In 2024, we plan to launch the nunc. system (machine, grinder, app, etc.). We have strong supporters, so our financial funding is secured for all necessary activities. Join and create a fantastic brand, product & company!