Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.
HOW YOU’LL MAKE AN IMPACT:
As a Product Manager, you will support key organizational growth initiatives and enhancement roadmaps to attract, engage, and retain customers for web traffic across the US and Canada, ~$600M in annual revenue. The Product Manager will work closely with the cross-functional team (customer experience, site merchandising, marketing, and technology). The Product Manager is driven by curiosity and seeking answers to define the best path forward. They are hyper-focused on solving our customers' problems and supply outcomes through out-of-the-box thinking. In this role, you will contribute to business unit success by executing a roadmap, managing a backlog, and driving outcome-driven initiatives.
This role reports to the Director of Product Management and is 100% remote with occasional travel to our Atlanta offices as needed.
Execution & Delivery (25%)
Owns execution of near-term roadmap; including backlog prioritization, design, requirements, delivery cycle, and monitoring of contributions
With a bias toward action, effectively works ahead to connect teams’ ideas into a broader vision and anticipates the implications of a decision that could have unexpected consequences to the business or customer experience
Holds the team accountable for their daily activities and works ahead to mitigate potential risks and aid in working around roadblocks
Serves as the connection between technical and non-technical team members throughout the product development lifecycle
Business & Technical Acumen (30%)
Understands how upcoming (and earlier) features should be coordinated across multiple workstreams to create a cohesive end-to-end customer experience
Effectively captures and prioritizes cross-functional requests for the team and translates the request into an actional idea
Clearly understands technical capabilities and limitations to ensure solutions can be developed in a reasonable timeline
Customer Insights & Analytics (30%)
Ability to identify unmet needs and external trends that influence customer behavior and expectations
Effectively makes data-driven decisions based on past performance and uses that knowledge to coordinate near-term roadmaps
Proactively pursues customer feedback via VOC, usability tests, a/b tests, customer replays, and Adobe Analytics to identify future customer needs
Communication & Collaboration (15%)
Present data-based recommendations and outcomes to cross-functional teams and eCommerce leadership
Work directly with stakeholders to collaborate on strategy, requirements, and implementation
Build stakeholder consensus through leading ideas
Evangelize technology and innovation across the organization
WE’D LOVE TO HEAR FROM YOU IF:
Must haves:
4+ years of product management (or similar) experience with a track record of delivering business value
Demonstrated history of using data to drive product development roadmap - Proven ability to prioritize multiple tasks and competing priorities in a fast-paced environment
Effective communication skills with experience confidently and credibly articulating a direction to gain consensus across multiple business units (Engineering, UX/UI, Merchandising, Marketing, etc.)
Analytical, organized, and independent problem solver with an attention to detail
Experienced with digital product development tools (Confluence, Jira, Adobe Analytics, Figma, etc.)
Experienced in creating technical/functional requirements for development with an ability to define how a product works vs. simply bringing the ideas to life
Experience with Agile development methodologies and app/web architecture (HTML, CSS, JS controllers, React, Swift, etc.)
Strongly preferred:
Experience working in a direct-to-consumer retail environment
Experience with Salesforce Commerce Cloud, or comparable eCommerce platform
4-year degree
OUR TEAM MEMBERS:
Lead Courageously: Have a strong sense of personal values that align with our Company values
Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment
Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients
Drive Growth: Set aggressive goals and implement plans precisely
Cultivates Innovation: Respectfully challenge the “we’ve always done it this way” mentality and explore new ways to achieve desired outcomes
MAKE A CAREER AT CARTER’S:
Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.
NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job
description.
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Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.
