Solutions Architect - Europe

Mission

Smartcat develops collaboration software that allows a multi-sided marketplace of brands, agencies, and freelance linguists to translate content. Supported by our integrated payment and automatic translation engines, our suite becomes the central language translation hub for different teams in a global enterprise. 

Your mission is to fully leverage our unique Language Deliver Platform™ offering, its “unfair” distribution model, and the very high ROI (>500% in the first year) global enterprises achieve by implementing Smartcat, which is especially sound in 2023 economics. 

You will partner with our Customer Success Managers and Account Executives in our more complex and technical engagements in order to deliver technical solutions that meet the unique needs of our clients. Your mission is to understand our clients' requirements and technical challenges, and to design and implement solutions that leverage the full potential of our platform to enable them to achieve their localization goals.

Outcomes

• Within the first three months you will become familiar with the product and its capabilities, as well as the technical challenges and requirements of our clients. You will be able to deliver technical demos and prepare responses to technical questions, questionnaires, RFIs and RFPs. You’ll also be able to provide localization and technical support for the sales team while effectively qualifying our opportunities and supporting our technical buyers
• You will work with our sales teams to engineer value for our customers, identify customer pain points that can be solved through our technology and the best localization processes
• You will support technical sales processes and help close deals, providing quotes and proofs of value (POVs) sometimes outside the product's current capabilities
• You will work with our clients to produce SOWs and ensure the best client onboarding for our customers
• You will also be expected to provide regular feedback to our product teams on our clients' needs and opportunities for innovation

Requirements

• Strong technical presales experience, ideally within a SaaS environment
• Advanced technical skills, including the ability to understand and troubleshoot complex technical problems and to design and implement custom solutions
• A background in localization, with a deep understanding of localization workflows and processes and knowledge of localization engineering, including experience with localization tools, formats, and best practices
• Strong research and analytical skills, with the ability to identify and analyze technical challenges and opportunities
• Excellent communication skills, including the ability to communicate technical concepts and solutions to both technical and non-technical stakeholders
• Strong negotiation and influencing skills, with the ability to manage client expectations and to effectively persuade stakeholders
• Excellent teamworking skills, with the ability to collaborate effectively with colleagues and clients in a fast-paced, dynamic environment
• A data-driven approach with the ability to justify decisions using concrete metrics
• Integrity and full commitment
• Growth mindset
• Readiness to work in a highly intense startup environment requiring extreme focus, a strong sense of ownership, and persistence to breakthrough
• Openness to constructive feedback and the opinions and ideas of others