Student Success Advisor / Onboarding Specialist - LATAM - (HR30558DE)

Job Title: Student Success Advisor / Onboarding Specialist - LATAM
Location: Remote (EST Time Zones)
Salary Range: up to 1200 USD

Work Schedule: Monday to Friday, 9:00 AM to 05:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

We are seeking a dedicated and self-motivated Student Success Advisor / Onboarding Specialist to join our team. This role involves conducting engaging and informative group onboarding sessions and orientations via Zoom for new students. The ideal candidate will be responsible for continuously refining and improving onboarding materials, tracking student engagement, and providing feedback to management. The role requires excellent English language skills, familiarity with Canva for content creation, and comfort with being on camera.

Key Responsibilities:

• Onboarding Sessions: Conduct group onboarding sessions and orientations via Zoom for new students, ensuring a smooth transition.
• Student Engagement: Track and monitor student participation during onboarding sessions, offering feedback to improve engagement.
• Content Creation: Collaborate with the customer service team to develop onboarding-related content, including videos, handouts, and FAQs. Use Canva to create and refine onboarding materials.
• Follow-Up Support: Provide follow-up support to new students post-session, addressing any concerns or questions they may have.
• Process Improvement: Continuously improve onboarding materials and processes to enhance the overall student experience.
• Additional Tasks: Assist with Facebook group moderation and other tasks during downtime when not conducting onboarding sessions.

Qualifications:

• Language Skills: Proficient in English with the ability to communicate clearly and professionally. Must be comfortable on camera with no heavy accent.
• Experience: Previous experience in a customer service or onboarding role is preferred.
• Technical Skills: Proficiency in Zoom, Canva, and Slack for communication.
• Attributes: Great eye for detail, self-motivated, tech-savvy, and organized.

Nice-to-Haves:

• Experience in creating onboarding materials and conducting virtual training sessions.
• Must be a woman, as specified by the hiring manager.
• Ability to bring new ideas to the team and improve existing processes.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.