Chief of Victim Services

Department: Victim Services

Position: Chief of Victim Services

Reporting To:  Chief Executive Officer

Compensation: $170K - $200K

Are you an empathetic, executive achiever driven to activate and inspire RAINN’s big-picture strategic vision with team members from the C-Suite to the front lines? We have a unique opportunity for a Chief of Victim Services  to own strategic and operational leadership of the National Sexual Assault Hotline and other victim services programs, driving significant growth as RAINN scales its services and innovates on its offerings.

The Chief of Victim Services  will report to the RAINN’s president and founder and also function as a subject matter expert and spokesperson for RAINN on issues related to sexual violence and care for survivors.

Championing a culture of excellence and inclusion while supporting staff and volunteers in the critical and challenging work they do, the Chief of Victim Services manages four core program areas: 

•  National Sexual Assault Hotline (NSAH), RAINN’s flagship free, confidential service for survivors and their loved ones. NSAH operations run 24/7 and include telephone and online chat hotlines; online peer support programs for adults and kids; an app; hundreds of hotline volunteers use to complement our large team of victim service professionals; and the dozens of hotlines that we operate for clients such as the Peace Corps and Uber.
•  Victim Services’ Training Team educates hundreds of staff and volunteers each year on the fundamentals of sexual assault support and manages an extensive continuing education portfolio to ensure that the services RAINN provides are evidence-based, trauma-informed, and delivered according to world-class industry standards. The Training team also provides services for the DoD Safe Helpline, which RAINN operates for the Department of Defense.
•  Clinical Services plays a crucial role within the Victim Services (VS) department, ensuring that hotline staff and volunteers provide high-quality, trauma-informed support to loved ones and survivors of sexual assault. The team is responsible for elevating service standards across all helplines through evidence-based practices, comprehensive clinical supervision, and the development of training and content that meets the needs of diverse audiences. By equipping staff with the necessary skills and knowledge, the Clinical Services Team ensures that RAINN’s crisis intervention efforts remain survivor-centered, non-judgmental, and strengths-based, while addressing the complex needs of survivors with compassion and expertise.
•  Research Team drives RAINN’s research, monitoring, and evaluation efforts, managing the design, analysis, and interpretation of data across hotlines. The team identifies new research opportunities, implements innovative methods to strengthen data analysis, and ensures that research findings inform program enhancements and staff training. By serving as Principal Investigator and preparing key evaluation deliverables, the Research Team supports RAINN’s commitment to evidence-based practices.

If you are ready to use your leadership and business management skills to contribute in a profound and meaningful way and have a lasting impact on the communities you serve, let’s start a conversation. 

Ready to begin your journey with us? See what it takes below. 

CORE ATTRIBUTES

Core Competencies You Bring to The Table 

Following are the attributes that will lead to your success in this role.

R- Results-Driven Leader

•  Effectively identifies emerging opportunities and develops strategies to maximize organizational impact.
•  Successfully translates vision into actionable strategies and implementation plans. 
•  Adept at using data to identify ways we can improve and utilizing findings to build programs that set the industry standard.

A- Action-Oriented with Subject Matter Expertise

•  Proven ability to successfully develop and implement large-scale, operationally complex programs, ideally with experience in 24/7 program delivery 
•  Experienced at managing large budgets, contracts, and grants.
•  Strong knowledge about sexual violence, trauma, and victim care.

I-Ingenuity, Innovation, and Integrity 

•  Thrives in a fast-paced, entrepreneurial, and rapidly growing environment; navigates organizational growth and change with creativity and flexibility. 
•  Embraces technology and is excited to find new ways to use it to serve survivors.
•  Strives for a high standard of excellence and integrity; brings an empathic and collaborative approach to working with others. 

N- Nurturing Leadership 

•  Successful history record of hiring and managing large, diverse, high-performing teams.
•  As a senior leadership team member, you will help shape the culture and deliverables connected to the DEIB Integration at RAINN.  Collaborate and assist in the deployment of enterprise-wide diversity, equity, inclusion, and belonging (DEIB) accountabilities. Foster a culture of diversity, equity, inclusion, and belonging across all victim services programs that focuses on survivors and team members feeling valued, respected, and supported.
•  Serves as a strong mentor and coach, investing in team members’ professional growth and supporting them through change.
•  Builds an inclusive culture and holds team members to a high standard of excellence and accountability. 

N- Naturally Drawn to RAINN’s Work

•  Demonstrates a passion for RAINN’s mission to prevent sexual violence, help survivors, and ensure perpetrators are brought to justice.
•  Has a successful history of leading a trauma-informed program.
•  Able to articulate a clear and inspiring vision for the team, build consensus, and motivate team members to achieve ambitious results.

RESPONSIBILITIES

What You Can Expect Day-to-Day

The Chief of Victim Services will own and execute the following business-critical activities:

Strategic Growth 

•  Lead development of RAINN’s victim service growth strategy.
•  Build scalable systems, strategies, and processes while maintaining RAINN’s commitment to inclusive, client-centered support. 
•  Conceptualize and develop new product offerings. Test, refine, and implement new offerings at scale.
•  Cultivate strategic partnerships and collaborate with the Development team to pursue revenue-generating opportunities.
•  Set ambitious goals and thrive on the energy required to meet them.

Program Management and Leadership 

•  Lead and inspire a team of 150 professionals and hundreds of volunteers to deliver client-centered, trauma-informed support to victims of sexual violence.
•  Review and refine operations to streamline processes across the victim services team.
•  Manage the development and implementation of training programs for staff and volunteers to ensure program quality.
•  Maintain current knowledge of relevant victim services topics and engage leadership and your teams with emerging trends
•  Serve as a mentor, manager, and coach to the Victim Services division’s team leaders.
•  Budget and manage spending for the department.

External Leadership 

•  Develop external partnerships that advance RAINN’s work.
•  Serve as a leading national voice and subject matter expert on sexual violence, representing RAINN in the media and other public forums.
•  Serve on the advisory boards of selected organizations with whom RAINN partners.

REQUIREMENTS

What it Takes 

We are looking for an individual to lead the charge and successfully and impactfully champion our crucial work. 

Minimum Required:

•  12+ years of program management and leadership experience, including managing large budgets, contracts, and grants.
•  Bachelor’s degree in a related field (a master's degree is strongly preferred). 
•  Extensive knowledge of sexual violence, trauma, and victim care, or a related field. 
•  Previous Victim Services, Grant Management, and Nonprofit leadership experience is a plus
•  Entrepreneurial spirit with the desire to build great programs.
•  Demonstrated success leading large, diverse teams in complex operational environments, ideally with some experience running a 24/7 program.
•  Robust strategic thinking skills, with experience scaling programs.
•  A passion for RAINN’s mission.
•  Exceptional people management skills, with the ability to inspire, motivate, and support managers and team members.
•  Excellent relationship management skills, with experience negotiating and leading collaborative efforts with strategic partners. 
•  Strong communication skills, with experience representing an organization externally.
•  Successful completion of a criminal background check (administered by RAINN).
•  Demonstrated technical proficiency in G-Suite, including the ability to effectively use and manage tools such as Google Drive, Google Docs, Google Sheets, and Google Calendar.
•  Expert-level analytical and strategic thinking skills.
•  Exceptional written, oral, interpersonal and presentation skills.
•  Self-directed with the ability to multitask and meet constant deadlines.

Other role specifics: 

LOCATION: Flexible (Washington, DC, strongly preferred).

RAINN headquarters are based in Washington, DC. This position may be based regionally for someone whose residence is within the continental USA. Although this may be a remote role, it may require some periodic business travel to our DC offices for onsite meetings and training sessions.

Our Organization

Our Commitment to You

Your success is our success. RAINN is the nation’s largest anti-sexual violence organization and leading authority on sexual violence. RAINN is a dynamic organization comprised of experts in victim services, public education, public policy, consulting services, and technology, and RAINN’s team works to provide best-in-class services for survivors, inform and educate the nation about sexual violence, improve the public policy and criminal justice response to sexual violence, and help the organization better prevent and respond to sexual misconduct. RAINN’s victim services programs help more than 300,000 people each year and have helped more than 4.7 million people since 1994. If you are a dedicated, tireless, experienced achiever looking for a team of like-minded colleagues, we will welcome the opportunity to make a connection. Apply today. 

RAINN offers competitive compensation and a generous benefits package that includes medical, dental, vision, life insurance, employee assistance, 403(b) retirement savings, paid vacation, sick leave, paid holidays including a bonus week, and free access to the building fitness center. RAINN is based in Washington, D.C.

When you work for RAINN, you join a team of experts and professionals who stand up for survivors of sexual violence daily. Your job is important — and so are you. RAINN will not discriminate against any employee or applicant for employment because of race, color, creed, religion, national origin, gender, sexual orientation, age, identity, genetic information, disability, or protected veteran status. RAINN is committed to having a diverse staff to carry out its mission and encourages all qualified candidates to apply.

 EOE/M/F/D/V

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of the essential functions, responsibilities and/or requirements.