Part-time Church Sales Specialist Inbound | Remote

Overview:

Do you have a servant's heart and a desire to put your talents to work in a ministry environment? If so, this may be the role for you! 

Lifeway's Inside Church Sales & Support team is seeking a Part-time Church Sales Specialist. In this position, you will represent Lifeway Christian Resources to church leaders and individuals regarding ministry resources, services, events, and related information for the purpose of providing sales support and service. This position helps customers by recommending resource solutions and processing orders.

Why Lifeway?

This is a place where you can bring your faith and work experience to join in the most important mission in the world: making disciples of Jesus Christ. Whether you’re a creator or storyteller, data guru or problem-solver, or anywhere in between, if you’re passionate about serving the church, we have a place for you. Lifeway has a strong Work from Anywhere (WFA) culture that is deeply focused on our mission and values. While headquartered in Brentwood, TN, many of our positions are remote-eligible and have autonomy and flexibility with work hours. We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace.

This role is remote in the U.S with occasional travel to Nashville for in-person team gatherings. 

Learn more about our culture at team.lifeway.com/culture-code 

• Provide best-in-class, professional, and courteous sales service for all inbound phone orders for Lifeway’s church and individual consumers
• Accurately enter orders using the appropriate systems and tools, ensuring to also follow the defined best practices for an effective sales experience to ensure customer satisfaction and retention
• Generate additional revenue by promoting and cross-selling resources appropriately with church and individual customers for the purpose of enhancing their ministry and experience
• Provide customers with basic frontline support for lifeway.com and other digital sales platforms, including navigation guidance and a seamless checkout experience
• Consistently available for ongoing training to learn and stay current on new release resources, both in print and digital formats, current procedures, and policies
• Maintain an accurate and clean record of all customer information in Salesforce, including all sales activity in real-time
• Provide upstream marketing and customer feedback to the organization through the proper communication channels, ultimately informing future publishing, marketing, sales efforts

• Live out Lifeway’s mission and values, showing deep commitment to Kingdom work 
• High School diploma or equivalent
• 2+ years experience in Customer Service or a general customer service-related field 
• Profound heart for service
• Must possess strong technical skills with the ability to navigate multiple systems as needed
• Advanced ability to multi-task and utilize excellent organizational skills
• Demonstrates excellent listening, communication, and problem-solving skills
• Highly coachable, open to feedback, and highly proficient in adapting to change
• Strong knowledge of Lifeway’s resources, events, and services, both backlist, new, and upcoming (training provided)
• Strong awareness and expertise on which solutions to recommend by using a questions-based sales approach to learn and understand the unique makeup and demographic of each customer
• Microsoft Suite, Oracle, and Salesforce experience is preferred
• Must be available to work during the hours of 7:30am - 4:30pm CST, this position will work ~30 hours/week
• Note, this position is a remote position and may require work in the Lifeway headquarters located in Brentwood, TN 3-4 times per year at a minimum for training and team events