Are you excited about a career in SaaS that has a direct effect on the hospitality industry? This might be the perfect opportunity for you!
A Technical Product Manager, Integrations at Actabl oversees the strategic development, maintenance, and monitoring of success for Actabl's integrations product. Within their charge is true ownership of their product’s strategy, what to build and why, its requirements, and the overall management of product releases. Product managers are the customer’s representatives within our organization, who advocate for not only meeting the customer’s needs but delighting them with well-built solutions that will help change their lives. Product managers research problems to solve, plan out strategic product initiatives, define what to build, and then work with product owners on “projectizing” their product vision through the software development lifecycle. Product managers balance art, craft, and subject matter expertise to expand a product’s capabilities while defending product integrity.
We’re a company enjoying accelerated growth. We’re a global provider of innovative solutions that bring visibility and accuracy to hotel operations. Our customers trust the information, solutions, and services we provide to make real-time operational decisions. This allows them to deliver products and services efficiently and effectively to their customers.
We are currently seeking experienced product leaders who have a technical background, and a passion for customers and developers, and are excited to build and maintain existing/new integrations with 3rd party systems to grow the Actabl ecosystem.
In this role, you will be responsible for:
Effectively partner with the executive team and the stakeholders to develop a holistic view from a business perspective.
You will maintain a constructive and collaborative relationship with stakeholders to understand the constraints and design a product solution or a team process that would work for our customers and our business. Develop and maintain a perspective on the users, market, competitors, and businesses.
You will need to become an acknowledged expert on the customer by spending time with users, sales, and support and observing patterns/trends from their feedback and the market. You are expected to conduct product organization research and analysis as well as develop industry/domain knowledge to make data-driven decisions for Actabl. Internally, you will be our customer’s advocate to explain “what” and “why” by leveraging data and market trends. Externally, you will also be an ambassador of Actabl to the entire industry to inspire our customers, evangelize our products, and influence stakeholders to make their decisions.
Build and drive our Actabl Data Roadmap to have a positive business outcome
You’ll become an expert on Actabl’s target customers as well as Actabl’s products and services. You will develop and maintain the Actabl Integration strategy and the roadmap to achieve the company’s vision. You are the owner of the core sets of Actabl Integrations and related processes to manage this integration and the rollout of updates. We further expect you to regularly conduct portfolio analysis to ensure the direction we pursue maintains a fit with our overall product roadmap.
Enable and mentor the team
You’ll work closely with product owners, engineers, designers, and testers to communicate your vision and strategy. Work closely with product owners to ensure we have a sound and quality solution that fits together from a business and strategic perspective. You will collaborate with the sales & marketing, implementation, and support team to transfer product knowledge and ensure a shared understanding. You will maintain internal documentation and educate internal stakeholders.
Provide training and support to other teams to properly equip our customers
You will work with the sales & marketing, implementation, and support team to transfer product knowledge and ensure a shared understanding. You will maintain internal documentation and educate stakeholders. You are expected to collaborate with Scrum teams as you value engineer various options and oversee the delivery of the finished product.
- 5+ years of web-based technical product management experience, experience developing a multi-year vision, strategy, and roadmap for large-scale products
- 3+ years of experience delivering integrations or technical products. Have an understanding of software development frameworks, technical knowledge of APIs, and experience with Soap and Rest APIs (i.e. postman).
- Familiarity with Microsoft tech stack (C#, MS SQL, etc) is a plus
- Proficient using product tools like JIRA, Monday.com, Product Board, Pendo, and Fullstory
- Background in hospitality or familiarity with hospitality technology platforms and systems
- Experience working with large enterprise customers and managing strategic accounts
- A demonstrable history of maintaining a constructive and collaborative relationship with stakeholders. Set and continuously manage expectations with stakeholders and the executive team
- Deep customer empathy who knows customer issues, pains, desires, how they think, how they work, and how they decide to buy
- Ability to distill customer use cases into a set of detailed API requirements and communicating them both technically and non-technically
- Proven ability to collect and measure KPIs effectively
- Be the go-to integration expert for executives, the customer success team, sales, and marketing team to communicate updates, status, and deliverables.
- Highly developed skills in the market and competitive research to stay up-to-date with industry trends and competitor offerings to identify new opportunities
- Proven ability to grow revenues by creating highly effective product roadmaps, including negotiating and shifting priorities as needed
- Proven track record of successfully launching major features and products
- Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing issues
- Ability to thrive in a fast-paced, collaborative, team-oriented, and cross-functional environment
- Should be a pioneer, entrepreneurial, and a self-starter
Employees at Actabl are eligible for the following benefits:
- Competitive Pay
- Excellent benefits for Actabl employees: health, dental, and vision insurance
- Traditional & Roth 401(k) plans with employer match
- Discretionary time off
- Flexible work arrangements
- Robust company holiday list and winter closure
- Leadership development
Sound like you? Please click on the "apply" button.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
See our website at www.actabl.com. We are considering candidates from any location in the United States. For U.S.-based individuals, this will be a remote role. This role reports to the Senior Director of Product Management.
