FullThrottle Labs is a growth booster for small to medium start-ups and businesses. We are a dedicated team of data scientists and software craftsmen going full throttle at solving important business problems. FullThrottle Labs is building in-house products aimed at making any start-up life simpler, speedier and most efficient. A standup meeting app for slack – dixiapp, among others, is soon to be launched. Cutting down management time, prioritization of tasks, their execution, and progressive performance levels is what it does for you.We believe in constant learning, evolving and innovating, there upon transferring the digital skills and tools from our ecosystem to others.Visit us and take a ride in the expanse of digital technology at FullThrottle Labs at https://fullthrottlelabs.com

Job description

Overview:

The role of a Customer Support Representative is crucial to our organization as they serve as the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This individual will play a key role in maintaining customer satisfaction and loyalty.

Key Responsibilities:

Respond to customer inquiries via phone, email, and live chat
Provide accurate information about products and services
Resolve customer issues in a timely and professional manner
Assist customers in placing orders and processing returns
Escalate complex issues to the appropriate department
Identify and assess customers' needs to achieve satisfaction
Record and maintain customer records and interactions
Collaborate with other team members and departments to ensure a seamless customer experience
Stay updated on product knowledge and company policies
Participate in training and development opportunities

Required Qualifications:

High school diploma or equivalent; degree in Business Administration or related field is a plus
Proven customer support experience or experience in a similar role
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to multitask and prioritize in a fast-paced environment
Empathetic and patient demeanor
Adaptability to handle various customer personalities and scenarios
Knowledge of CRM systems and practices
Customer-oriented mindset and a passion for delivering exceptional service
Ability to manage time efficiently and meet performance targets
Professional and courteous approach towards customers
Tech-savvy with proficiency in Microsoft Office and experience with help desk software
Willingness to work flexible hours, including evenings and weekends
Ability to work well in a team environment
Strong attention to detail and accuracy

Required profile