Program Administrator - Service Cloud

A position at FTI can be the answer to your future career. In this role, you’ll be part of a progressive national leader in electrical planning, engineering, technology and energy services. FTI enables employee growth and success through industry-leading training and development, utilization of the latest industry technologies, and an uncompromised focus on safety. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package that boasts everything from paid training and tuition reimbursement to an award-winning wellness program.

This position supports Service Cloud asset entry & management, Serialization, and the Service Level Agreement process (program) and works with various levels of the organization to maximize the capabilities of the Salesforce/Service Cloud system.

MINIMUM REQUIREMENTS

Education: Bachelor's Degree

Experience: 2-4 years of service/sales experience

Travel: 5-10%

Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. Overtime may be required.  However, work may be performed at any time on any day of the week to meet business needs.

KEY RESPONSIBILITIES

• Works with the Salesforce Team to track and prioritize enhancements and improvements to Service Cloud and the serialization process.
• Works with the Digital Application Group of FTI to maintain and update Nice-label’s functionality in the Serialization process.
• Updates the install base of assets & monitors the accuracy and consistency of the data in Salesforce/Service Cloud.
• Develops and distributes customer facing dashboards and KPI’s for ServiceCloud users and customers.
• Assist Product Managers in the identification of Serialized assets and loading this data into Nice-Label for transmission to Excellerate Operations.
• Provide guidance in FTI’s product lifecycle management and storage of product assets and attributes.
• Assist in systems testing (upgrades/improvements) to the Salesforce and Nice-label platforms.
• Salesforce/Service Cloud/Nice-Label User Support Lead including liaison to powers users, maintenance of training documentation of user issues, and responsible for record retention.
• Administrates Service Cloud users, data governance and helps maintain consistent asset hierarchy and nomenclature.
• Commits to the Company’s vision and mission, and consistently demonstrates our Core Values.
• Actively participates in Faith’s hiring referral and mentoring program, as appropriate.
• Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

SURGE your career forward!
Employees at FTI grow faster because they are a part of a nationally leading team of electrical planners, engineers, designers, electricians, and business professionals.

• Your Personal Growth: Build your career path by taking advantage of our industry leading training and leadership development programs.

• Leverage Technology: Our virtual design and build programs that offer the latest in robotic total stations, 3D scanning, virtual and augmented reality and drone surveillance and assessment.

• Uncompromised Safety: When we see others in our space averaging 2.7 safety rating and ours average .42, you know that we value you and your safety above all else.

We offer competitive, merit-based wages; career path development and flexible and a robust benefits package that boasts everything from paid training, tuition reimbursement and a top-notch wellness program.

We pride ourselves on a “Ground up Growth” mentality that puts you in the spotlight. Becoming a member of the FTI team means you’ve officially put yourself in the driver’s seat of your career. Through our career development and continued education programs, you’ll have options to position yourself for success.

FTI is a “Merit to the Core” organization, and we pride ourselves on our ability to reward and recognize top performers.

BENEFITS ARE THE GAME CHANGER
FTI enriches the lives of its employees through industry-leading total rewards. Our compensation, benefits, time off, and wellness programs are designed to reward individual results that create team success, improve financial security for our employees and their families, and encourage healthy lifestyles. As an eligible employee*, your programs include:

• Medical, Dental, Vision, and Prescription Drug Insurance

• Company-Paid Life and Disability Insurance

• Flexible Spending and Health Savings Accounts

• Award-Winning Wellness Program and Incentives

• 401(k) Retirement & 401(a) Profit Sharing Plans

• Paid Time Off

• Performance Incentives/Bonuses

• Tuition Reimbursement

• And so much more!

*Regular/Full-Time Employees are eligible for FTI benefit programs.

We stand strong in our values as we work to Create World-Class Opportunities to Succeed through:

• Uncompromised focus on keeping people SAFE.

• Building TRUST in everything we do.

• REDEFINING what’s possible.

• Rewarding individual results that create TEAM SUCCESS.

If you’re ready to learn more about growing your career with us, apply today!

Faith Technologies, Inc. (FTI) is an Affirmative Action Employer/Equal Opportunity Employer. FTI will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older. Faith Technologies, Inc. will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30.