SMB Onboarding Specialist

About Burq:
Burq started with an ambitious mission: how can we turn the complex process of offering delivery into a simple turnkey solution.

We started with building the largest network of delivery networks, partnering with some of the biggest delivery companies. We then made it extremely easy for businesses to plug into our network and start offering delivery to their customers. Now, we’re powering deliveries for some of the fastest-growing companies from retailers to startups.

It’s a big mission and now we want you to join us to make it even bigger! 🚀

We’re already backed by some of the Valley's leading venture capitalists, including The Chainsmokers, Origin Ventures, and Village Global, the fund whose investors include Bill Gates, Jeff Bezos, Mark Zuckerberg, Reid Hoffman, and Sara Blakely. We have assembled a world-class team all over the U.S.

We operate at scale, but we're still a small team relative to the opportunity. We have a staggering amount of work ahead. That means you have an unprecedented opportunity to grow while doing the most important work of your career.

We want people who are unafraid to be wrong and support decisions with numbers and narrative. Here’s a quick overview of what you will be doing:

SMB Onboarding Specialist

As an SMB Onboarding Specialist at Burq, you will be the first point of contact for our small and medium-sized business (SMB) clients. You will guide them through the onboarding process, ensuring they understand and effectively use our platform. This role is crucial for setting the tone of the customer relationship, providing an excellent customer experience, and driving customer success from the very beginning.

This role is ideal for customer-centric professionals who excel at problem-solving, communication, and process optimization, and who thrive in a fast-paced startup environment.

What You'll Do:

• Client Onboarding: Lead the onboarding process for SMB clients, ensuring they are fully equipped to utilize Burq’s platform.
• Training and Support: Provide comprehensive training sessions and create resources to help clients understand and leverage the platform’s features.
• Relationship Management: Build strong relationships with clients, serving as their main point of contact during the onboarding phase.
• Process Improvement: Continuously improve the onboarding process by gathering client feedback and making data-driven adjustments.
• Customer Success: Work closely with the customer success and product teams to ensure a smooth transition from onboarding to ongoing account management.

Requirements

• Experience: 2-4 years of experience in a customer-facing role, ideally in onboarding or customer success within a tech company.
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex concepts in a clear and concise manner.
• Problem-Solving: Strong problem-solving skills with a customer-first mindset.
• Tech-Savvy: Comfortable using CRM tools, project management software, and other technology platforms.
• Process-Oriented: Highly organized with a keen eye for detail and process improvement.
• Adaptability: Ability to thrive in a fast-paced startup environment and manage multiple priorities.

Benefits

About the Team

• Owners: We hire a smaller number of high-quality, talented individuals and trust their judgment.
• Builders: We value transparency and cross-collaboration, always testing new strategies and ideas.
• Velocity: We move fast and with intention, maintaining our focus on the company mission and vision.
• Long-Term Thinking: We focus on critical initiatives to ensure we effectively scale and continue to lead in our industry.

We believe in investing heavily in our employees, and provide the following benefits to our team members:

• Competitive compensation 
• Remote-First work environment
• Medical, Dental, Vision insurance
• Learning and Development Stipend
• Generous PTO

Diversity, Equity, and Inclusion: At Burq, we value diversity and provide an inclusive environment where everyone can thrive. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.