Business Development Director (Strategic Accounts)

Management Level

EQ is a leading international provider of pension, shareholder, remediation, and credit technology. With over 6,000 employees, it supports 37 million people in 120 countries.

EQ’s strategy is to be experts at providing pension, shareholder and remediation services via technology to help our customers around the world succeed, and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long-term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services.

Role Summary

The Business Development Manager (Strategic Accounts) is a newly created role where EQRS is seeking to grow and develop its relationships with key strategic accounts to support our medium and long-term growth ambitions. The role is focused on delivering additional revenue and profit from our outsourced individual annuity and BPA administration capabilities.

Core Duties/Responsibilities

• Responsible and accountable for delivery execution, monitoring and compliance of the individual annuity product line within the strategic relationship, engaging with and working in conjunction with the relevant delivery functions (i.e. IT and Operations)
• Provide leadership, management and development to the existing Business Development team and externally to the strategic client relationship, identifying and delivering profitable growth and beneficial outcomes.
• Responsibility for client engagement, satisfaction and development of the strategic relationship working closely with the operations team and wider delivery functions.
• Ensure EQRS meets its contractual obligations as part of regular governance reporting, resolving any client contractual and/or commercial queries.
• Responsibility of owning / building effective relationships with senior influencers and decision-makers within the strategic relationship with the aim of retaining and delivering revenue growth to EQRS.
• Presentation at the EQRS Commercial Review Board including detailed review of all commercial/pricing recommendations.
• Work closely with existing Business Development Director, to build own knowledge and experience, with strong aspirations to become their successor and/or operate with a wider remit in next 6-12 months once capabilities and progression to do so have been demonstrated.   
• Manage and report on the overall growth and profitability of the product lines in accounts assigned to you personally.
• Ensure account plans are developed and executed to ensure value-driven and profitable growth.
• Ensure you, and through collaboration with your wider colleagues and team,:
• Perform an oversight role and be the internal ‘voice of the customer
• Responsible for maintaining Equiniti’s core reporting systems, e.g. CRM, accurately and in a timely manner.

Knowledge & Experience

• A comprehensive understanding of the pensions market with specific experience in individual annuities being desirable  - ideally in a Business Process Outsourcing (BPO) or pension software environment.
• An understanding of the Life & Pensions and/or Workplace Pensions industry, and a desire to innovate within that industry
• Relevant experience in a client facing role, or working closely with a sales and/or relationship team
• An awareness of sales/development processes and marketing techniques
• Experience of delivering excellence in response to owned deliverables and/or client expectations
• Experience and comfort in working in a fast moving, matrix environment, that requires working with other teams and individuals across multiple product lines and sites

Skills and Abilities

• Multifaceted, and completer-finisher
• Strong internal and external communication skills, verbal and written.
• Ability to communicate at different seniority levels including up to ‘C” level.
• Strong attention to detail and a thorough approach to planning and implementation with an ability to multi task
• Ability to change when the client, market or business requires
• Speed. Ability to build credibility quickly.
• Confidence. Comfortable with internal and external networking and relationship building.
• An innovative mindset, with the ability to offer new ideas and problem solve
• Ability to sell complex propositions and close proposals for additional work or services
• Demonstrated and proven presentation skills
• Strong interpersonal and relationship building skills

What We Offer (UK ONLY)

Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%

All Employee Long Term Incentive Plan (LTIP) – Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.

Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.

Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.

Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.

Time Off – Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.

Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.

Learning & Development – Investment in LinkedIn Learning for all colleagues. 

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.