Danish Technical Support Agent

For one of the biggest names in tech we are looking for Technical support agents. In this challenging role you will help end clients solve technical problems and answer any questions they may have.

Our ideal candidate is

• A natural team player - we believe in supporting and developing our people,
• Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers
• Tech savvy - you'll be working a lot with consumers with problems relating to mobile devices. You have the ability and will to absorb knowledge

Required skills

• Fluent in Danish
• Working proficiency in English
• Experience in Technical Support is preferred
• Self – Sufficient & confident in troubleshooting basic technical issues related to Connectivity, Systems & Devices
• Ability to follow technical troubleshooting steps
• Excellent communication skills
• High understanding of IT topics such as storage, networking, mobile device management
• You display of a strong customer focus and promotion of a commitment to excellence
• Previous customer service experience is a plus
• Ability to show empathy towards customers
• You have a positive & flexible attitude
• Attendance and punctuality
• Ability and will to absorb knowledge

Benefits

• Excellent benefits package
• Multilingual and excellent work environment to provide the customer service
• Extensive training
• Adaptation to Greek culture and Greek language courses
• Internal employee incentives
• Located in an amazing office in Greece with excellent transport links
• Excellent relocation package with a great support system for non local hires
• Private Health coverage
• Enjoy life in Greece, there are loads of social & sports events

Location

Remote, must be based in Greece