Strategy & Operations Manager - Italy

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 45+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

At Revolut, we do Ops differently. Our hyper-talented Operations experts don’t just keep things ticking over. They're given the most complex, hard-to-solve problems in the business. Then they create elegant, scalable solutions that keep pace with our ambitious growth plans. 

We're looking for a Strategy & Operations Manager to help us solve the toughest problems in our global fintech. Someone to roll up their sleeves and dive into every area of our business to help millions of customers worldwide.

As part of the Branch team, you'll be making sure our operations in Italy are compliant with local regulations and providing the best service to our customers.

Watch this video from our team members about what goes into being a Strategy & Operations Manager at Revolut. If you want to gain unparalleled experience at a leading fintech company, let's get in touch 🚀

What you’ll be doing

• Acting as a key stakeholder in the day-to-day operations of our Italy business

• Building and optimising scalable processes to continue Revolut's hyper growth

• Identifying key product, operational, licensing, and growth opportunities for Revolut

• Searching for new features to provide a seamless customer experienceOverseeing on a day-to-day basis all the 1st line of defence functions of the Italy business

• Providing adequate oversight and accountability with respect to outsourced functions of the Italy business

• Executing scale operations and working with cross-functional teams (from Operations to Finance, Legal and Compliance, Marketing and Communications, etc.) in Lithuania, London, and our other global offices

• Managing critical vendor relationships and building performance tracking systems

• Developing strategic supply chain partnerships and negotiating commercial terms

• Monitoring of country-specific risk incidents, conduct issues, and their resolution timelines and liaising with the relevant service owners, ensuring proper controls are placed

• Running support organisations, managing relationships with critical stakeholders, and consistently hitting SLAs

• Creating and maintaining MI for monitoring of growth metrics & risk incidents

• Coordinating regulatory inspections, creating and providing necessary materials to facilitate

What you'll need

• Top academic credentials from a leading university

• 3+ years of experience in a fast-paced environment, ideally financial services or management consulting

• Experience in managing risk, compliance, outsourcing operations

• A solid track record of taking ownership and leading complex projects end to end

• The skill to break complex problems into smaller ones

• A natural curiosity and willingness to make an impact

Nice to have

• Experience working with regulators

• Experience with SQL, Python, R

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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