Hi, I'm Erika Plazas, your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experience extraordinary.
You will be responsible for creating core technical components and interfaces for voice user interfaces, including, but not limited to speech recognition, speech synthesis, emotion recognition, etc.
You will research, evaluate, and implement methods for improving ASR accuracy.
You will analyze and fine-tune natural language understanding models to improve intent recognition and entity extraction.
You will work closely with cross-functional teams including software engineers, data scientists, linguists etc., to integrate advanced features into production pipelines.
Is this opportunity right for you? We are looking for candidates who:
Hands-on experience with speech processing, including building language models for automatic speech recognition.
Experience with modern software development methodologies and techniques.
Proficient in Python and/or C++.
Strong data science skills.
Proficiency in English in a business environment
Comfortable working on a Linux platform.
Experience with Amazon Web Services or Azure Services is a plus.
Our Guiding Principles
Impact
Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
Integrity
Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
Inspiration
Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
CSGer Perks & Benefits
Work from Home, in-office, or hybrid
Employee Belonging Groups
Healthcare: Dental and Medical
Paid Vacation, Volunteer, and Holiday Time Off
And so much more!
Our Story
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here
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Location(s):
Brazil RemoteColombia Remote
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