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Customer Service Representative (Work from home)

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Australia

Offer summary

Qualifications:

At least 3 years experience as Virtual Assistant.

Key responsabilities:

Maintain service requests in job management platforms
Act as point of contact for client queries
Manage virtual phone reception and email

SkyeDesk Scaleup https://www.skyedesk.com/

51 - 200 Employees

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Job description

This is a remote position.

About the Client:

The company is a licensed plumbing, roofing, roof restoration and insurance repair provider for a multitude of insurance providers predominantly across the Northern and Eastern suburbs of Melbourne.

Job Responsibilities:
The Outsourced Administrator will broadly be responsible for:

Maintain service request records in our job management platforms (Aroflo, Home Hub Etc).
Provide assistance and data for preparation of reports.
Be the point of contact for client queries and information. Confirm bookings via phone.
Act as the liaison between staff, clients, and suppliers.

The Outsourced Administrator will provide the following support:

Virtual Phone Receptionist – Answer calls following scripts, take messages, gather information and log requests.
Customer Service Email Management – Filter and file emails, quickly respond to standard queries (collate your FAQ’s) or flag for Management attention.
Job Logging – Monitor all job sources (email, client portals etc). Raise jobs in job management platforms.
Scheduling Jobs – We can book your jobs in by following set rules and parameters.
Client Portal Management – Reconcile job updates between systems. Ensuring up to date and current notes, statuses, meet SLAs and ensure reports are always live.
Quote and Invoice processing – We input and format as per your invoice and quoting pricing input.
Annual leave and personal leave logging – We will update scheduling calendars.
Gap Reporting – Identify missed timesheets and notes and report to management.

Requirements

At least 3 years of proven work experience as a Virtual Assistant or similar role.
Ability to manage a calendar and schedule appointments.
Proficiency with Microsoft Office tools such as Word, Excel, and PowerPoint
Excellent written and verbal communication skills
Excellent organizational skills
Proficiency with cloud-based platforms such as Google Docs, Skype, and other remote team messaging apps