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Technology Support Engineer

Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

Development experience in PHP, Comfortable with night shifts, Knowledge of malware/VAPT.

Key responsabilities:

  • Provide support on security and product-related issues
  • Clean hacked websites from malware
Astra Security logo
Astra Security
51 - 200 Employees
About Astra Security
Astra Security is a privately held U.S. & India based cyber security company. Backed by Techstars, Astra offers a Pentest Platform that helps organizations become proactively secure.The Pentest Platform uncovers more than 30,000+ vulnerabilities for its customers every month, saving its customers millions of dollars in potential loss and thousands of developer hours.The company has earned several accolades including ‘The Most Innovative Security Company’ by Prime Minister Narendra Modi at the Global Conference on Cyber Security (2017), one of the top 50 emerging cybersecurity companies at ‘Emerge 50’ by NASSCOM, the French Tech Ticket under which Astra Security got rewarded by the President of France under the La French Tech program. In 2021, Astra Security was also named as a CyberTech100 company. Astra is a trusted security partner to some of the well-known brands like Muthoot Finance, NIIT, Goldcast, ITC & more.Our flagship product, ASTRA, brings together an extensive feature set of manual/automated penetration testing tools, while performing a comprehensive vulnerability assessment and proactively responds to threats.
See more Astra Security offers

Job description

This is a remote position.

Role Overview: A support engineer represents Astra in front of all its customers. We're looking for a support engineer for a company that obsesses over quick turnaround-time and human support.

We deal with hacked websites and SOS situations. Often, a new customer talking to you is relying heavily on you to assure that all will be back to normal after a hack they've faced. What you as a support engineer do for them, represents our character and DNA.

The key highlights of the role include:

  • Being well versed with Astra's infrastructure & products
  • Ability to help our customers around security-related and product-related problems (We'll be happy to train)
  • Understanding of various vulnerabilities in websites and web servers (We'll be happy to train)
  • Experience in website malware and ability to clean hacked websites from malware (manually and using Astra, we'll be happy to train.)
  • Knowledge of how websites work
Requirements


  • Any development experience in PHP is mandatory
  • Comfortable with night shift (6 PM to 3 AM)
  • Reliability, Adaptability
  • Excellent written communication skills
  • Empathy
  • Emotional Intelligence.
  • Knowledge of malware/VAPT is something we're happy to train internally. Also, this role is 100% remote :)
Benefits
  • Embrace the cosy remote work lifestyle.
  • Feel the startup adrenaline pumping through your veins.
  • Your brilliance showcased to thousands of eager readers and users.
  • Revel in our open, growth-centric ambiance; it's like a digital playground.
  • Dive deep into the captivating world of cybersecurity.
  • And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.
Are you interested?

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