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LUOA Academic Advisor

Remote: 
Full Remote
Contract: 
Salary: 
19 - 19K yearly
Experience: 
Entry-level / graduate
Work from: 
Vatican City, Virginia (USA), United States

Offer summary

Qualifications:

Proficiency in Microsoft Office suite, college experience required., Bachelor's degree preferred., Experience in an advising or contact center setting preferred..

Key responsabilities:

  • Provide exceptional customer service primarily over the phone and email.
  • Navigate student/parent issues for accurate resolution.
  • Build rapport with students/parents to enhance long-term enrollment retention.
  • Utilize multiple systems and resources while working with students.
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Liberty University Education XLarge https://www.liberty.edu/
5001 - 10000 Employees
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Job description

Job Description Summary

As a full-time Academic Advisor I with Liberty University’s Online Academy Enrollment Team, you’ll have the opportunity to work from home or from our office. You’ll get to encourage students and parents through meaningful conversations, walking alongside them as they prepare for a rewarding academic career.

Essential Functions And Responsibilities

  • Providing exceptional customer service to our students and other university employees primarily over the phone but also in email communication.
  • Expertly navigating all student/parent issues to complete and accurate resolution, utilizing knowledge of online programs and policies and connecting families with the correct person or department when needed.
  • Building rapport with students/parents to provide them with a personal connection to the university and to enhance the potential for long-term enrollment retention.
  • Utilizing multiple systems and resources while working with students.


Qualifications, Credentials, And Competencies

Proficiency in Microsoft Office suite, college experience (degree in progress), and customer service/sales experience are required. A bachelor's degree, previous experience in an advising or contact center setting, and understanding of proper interpersonal communication and phone etiquette preferred. Ability to work autonomously and develop initiatives that successfully lay a foundation for achieving goals. Effective communication both verbally and in writing. Ability to intuitively reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature. Strong organizational and computer skills. Regularly required to lift 10 or fewer pounds. Availability to work between the hours of 9am-6pm. A minimum of 40 hours per week are required, with overtime during peak seasons of July and August.

Disclaimer Liberty University’s hiring practices and EEO Statement are fully in compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment preference to members of their own religion. Liberty University is in that category.

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Education
Spoken language(s):
English
Check out the description to know which languages are mandatory.

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