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Head of Service Qualification and Delivery - Abu Dhabi Based

Remote: 
Full Remote
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

Bachelor's degree in Business Administration or related field, Professional certifications in project management or related areas.

Key responsabilities:

  • Develop and implement unit's strategy, policies, and operational plans
  • Review service requests, prioritize based on urgency and align with goals
  • Manage delivery of service engagements, monitor progress and compliance
  • Support review of services and maintain taxonomy framework
Michael page logo
Michael page Human Resources, Staffing & Recruiting Large https://www.page.com/
5001 - 10000 Employees
See more Michael page offers

Job description

Logo Jobgether

Your missions

  • Exciting role with a top tier entity in Abu Dhabi|Must have service qualification & delivery experience in large complex companies

About Our Client

A large, exciting business going through a transformation.

Job Description

  • Support the development and implementation of the unit's strategy, objectives, policies, and operational plans.
  • Review service requests to determine their nature and scope, identifying unique requirements and implications.
  • Prioritise service requests based on urgency and alignment with organisational goals.
  • Manage the delivery of service engagements, monitoring progress and compliance with timelines and objectives.
  • Support the review of services and maintain the taxonomy framework.

The Successful Applicant

  • Bachelor's degree in Business Administration or a related field.
  • Professional certifications in project management, service delivery, or related areas.
  • Extensive experience in service delivery within complex organisational settings such as a large holding group, or a shared services function.
  • Proven experience in service planning, qualification, and delivery oversight in a complex organisation.
  • Experience in project management and coordination, with a track record of successful service delivery.
  • Strong analytical and decision-making skills for effective service qualification and prioritisation.
  • Expertise in project management and service delivery methodologies.
  • Proficiency in Arabic is highly advantageous.

What's on Offer

Opportunity to shape the future of government services in Abu Dhabi.

Contact: Ruwise Sheriff

Quote job ref: JN-082024-6511634

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
Check out the description to know which languages are mandatory.

Soft Skills

  • Analytical Skills

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