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Networking and Infrastructure Engineer

Remote:

Full Remote

Salary:

40 - 50K yearly

Work from:

United Kingdom

Offer summary

Key responsabilities:

Provide technical support on site
Manage help desk requests efficiently
Adhere to Service Level Agreements
Escalate high-priority issues promptly
Monitor and maintain network systems

DevFinders

11 - 50 Employees

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Job description

Your missions

We are excited to announce that our client is searching for an exceptionally motivated and dynamic Networking and Infrastructure Engineer to join their highly skilled and collaborative team. This role presents a unique opportunity to work out in the field at the cutting edge of technology, where you will be instrumental in designing, implementing, and maintaining robust networking and infrastructure solutions tailored to support and enhance the business objectives of a diverse range of clients. As a Networking and Infrastructure Engineer, you will play a pivotal role in ensuring the integrity and efficiency of the network systems, contributing to the overall growth and success of the organization. Your responsibilities will encompass evaluating existing systems, proposing innovative solutions, and collaborating with cross-functional teams to integrate these systems seamlessly into the company's infrastructure. This position not only requires a strong technical foundation but also a proactive approach to problem-solving and a keen ability to adapt to the evolving technology landscape. The ideal candidate will thrive in a fast-paced and high-energy work environment, demonstrating a strong commitment to excellence and a passion for continuous learning.

What’s in it for you -

Salary: £40,000 - £50,000 per year depending on experience
40 days paid holiday annually
Partnership scheme where you will receive a share in the profit of the business
Business card for business travel

Responsibilities:

Be the first point of contact for our clients, providing exceptional customer service and technical support on site.
Manage incoming requests, incidents, and requests from the help desk, ensuring timely and efficient resolution.
Provide customers with timely updates on cases, adhering to agreed Service Level Agreements (SLAs).
Escalate high-priority issues to management, ensuring prompt and effective action.
Complete regular tasks in line with Service Desk procedures, maintaining a high standard of service delivery.
Review daily priorities and take appropriate action to ensure results are achieved, demonstrating proactivity and problem-solving skills.
Monitor the integrity and status of customer sites, ensuring usage, revisions, views, and reporting align with customer business requirements.
Install, test, maintain, and repair hardware and software, ensuring smooth and reliable operation.
Document processes and log tickets for open work, ensuring efficient tracking and resolution of issues.