Customer Success Specialist

For 20 years Easy Consult has been a trusted partner for domestic and international clients, delivering tailor made HR solutions and consulting. Striving to be a market leader we are always on the look for the latest trends, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

During the last couple of years, we have built specialized recruitment teams, developed expertise and streamlined our services to accommodate the industry specific needs of the following economic sectors: BPO; ICT; Sales, Marketing & Administration; Logistics & Transportation; Finance & Banking; Manufacturing & Engineering;

On behalf of one of our client,  a next generation financial crime prevention solution provider, we are currently looking for Customer Success Specialist to join their team.

What you will be doing:

• Post-sales support - act as a point of contact between the customer and the different departments of the company;
• Provides internal and external training on the company's products;
• Supports the customer's onboarding process.
• Performs studies and research on the company products and consults the customers;
• Reports bugs and suggests improvements through the different departments of the company;
• Translate and maintain the company's internal documentation in English;
• Lead meetings with clients and help them understand and work effectively with company products;
• Analyze the client's setup and provide suggestions for improvement on quarterly business reviews or when needed;
• Prepares or translates documentation for customers.

Ideally, your skills will include:

• This position requires work on two shifts (9 am - 6 pm; 3 pm - 12 am), which may include weekends and holidays, paid as per the local legislation;
• Excellent written and verbal communication skills in English;
• Previous experience in Customer Success or Customer Service function;
• Highly organized and able to evaluate and prioritize customer demands;
• Very strong communication skills and ability to act as the main point of contact for customers;
• Good presentation skills, to be able to present the product features to our customers;
• Proficient in MS Office Tools;
• Relevant education degree;
• Experience in the fintech industry or with payments, fraud, and AML, will be considered an advantage.

As a company employee you will receive:

• Start-up culture backed by an innovative and fast growing brand;
• Competitive Remuneration & Benefits package;
• Employee Discounts;
• Flexible working arrangements (remote working arrangements are available);
• Flexible vacation allowance;
• Work from home only;
• Competent professional training and development opportunities;
• Advancement opportunities.

If this opportunity sounds appealing and fitting for you and your future career development, dont hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend.

Our services are free of charge for candidates. All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license 2339/ 30.08.2017.