Coke Equip Serv. WAH 1560

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value. 

Qualifications: 

• Proven track record of ALL of the following STRIVE values: 
• [S]ervice 
• [T]enacity 
• [R]esponsibility 
• [I]ntegrity 
• [V]ersatility 
• [E]ntrepreneurship  
• Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness 
• Strong desire to be helpful and take ownership to resolve customer situations 
• Empathetic and active listening 
• Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar 
• Positive outlook and enthusiastic attitude 
• Conscientious team player 
• Driven by delivering results 
• Professional demeanor, put together 
• Dependable and consistent, history of good attendance 
• Naturally curious with an aptitude for learning and understanding quickly 
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers 
• Prior customer service/troubleshooting experience preferred 

Responsibilities: 

• Assist potential customers in understanding and purchasing products and/or services  
• Assist customers in resolving potential product or service related issues 
• Troubleshoot technical issues that are related to products and services 
• Identify root cause of inquiries by asking probing questions to determine the best solution 
• Use client-specific tools to research inquiries, document customer interactions, and issue resolutions 
• Receive and respond to inbound customer inquiries via phone, email, and/or text while updating internal computer applications and systems 
• Maintain required product and service knowledge to deliver best in class service 
• When needed, serve as a knowledgeable, thoughtful sales consultant for customers 

Salary & Benefits: 
The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan. Salary & Benefits: 
 

The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.

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