Digital Solutions Specialist - High School

OUR MISSION

Inspiring what’s possible for every learner.

Every great company has a culture that makes it unique; a compelling sense of purpose that drives people to show up to work each day. For Macmillan Learning, that purpose is to inspire what’s possible for every learner. We are energized by that mission and by our role as a positive force in education. We know that what we do makes a difference and we work everyday to unlock the potential of every learner, actively participating in each one’s educational life with our course materials and digital tools. As a privately-held, family-owned company, we provide our employees with the freedom to focus on what’s most important: the students.

As a member of the Implementation and Customer Success team, the Digital Solutions Specialist – High School provides guidance, demonstrations, training, and support that exceeds expectations for high school teachers and administrators implementing BFW courseware solutions in their classrooms. The Digital Solutions Specialist – High School serves as a proprietary software authority working to resolve any issues that instructors encounter within their BFW digital solution.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We strongly encourage and welcome applications from individuals of all backgrounds, including women and people of color, to apply for this role. We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. We believe in fostering a diverse and inclusive workplace, and we recognize that unique perspectives and experiences contribute to the strength of our team. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. We value your potential, and we are committed to providing a supportive and inclusive environment where all individuals can thrive and contribute their best.

Major responsibilities include, but are not limited to:

• Advise and negotiate with teachers and school administrators to set up courses, teachers and students to best meet the needs of the customer for an optimal learning experience. This may include helping set up roster integrations including, but not limited to, Clever and ClassLink as well as manual uploads of data via SIS.
• Analyze and diagnose technical issues that instructors encounter with Macmillan Learning digital platforms, and then recommend and implement solutions.
• Advise instructors in using all aspects of Macmillan Learning digital platforms.
• Compose responses to all instructor inquiries and requests in a timely and professional manner.
• Devise and perform demonstrations with sales teams to show potential customers Macmillan’s digital platforms and advise customers how to implement those platforms in their classrooms.
• Point out benefits of using Macmillan’s digital platforms and highlight unique features if appropriate.
• Train customers to use Macmillan’s digital platforms after adoption.
• Show instructors how to use Macmillan Learning digital products to accomplish their teaching goals.
• Provide recommendations and feedback on future software enhancements and content development based on analysis of experience with customers, user needs, and customer feedback.

Required Qualifications:

• Bachelor's degree.
• Experience with typical office software including email, spreadsheets, and word processing.
• Experience demonstrating strong organization and time management skills.
• Must be able to work Central or Mountain Time to effectively support the needs of our customers across various time zones.

Preferred Qualifications:

• Experience as a high school teacher or professional trainer.
• Experience providing professional training and support to teachers.
• Experience with Google Apps.
• Previous experience with incorporating digital education materials into a high school classroom.
• Experience with Moodle and/or another LMS (Blackboard, Canvas, D2L, Sakai).
• Customer service experience.
• Detail orientation and experience managing large amounts of data.
• Experience with conflict de-escalation and resolution.

Salary Range: $45,000 - $55,000/year

Exemption Status: Exempt

Physical Requirements:

Requires periods of close concentration in a sometimes busy and open office; must be able to multi-task; must be able to travel occasionally.

The position is eligible for remote employment, excluding the following locations: Alaska, Arkansas, Hawaii, Mississippi, Nevada, South Dakota, West Virginia, Wyoming.

Regular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits, effective on the employee’s date of hire. Macmillan also offers health benefits coverage to qualifying same-sex and opposite-sex domestic partners (may require additional documentation) of active employees. 

• Competitive pay and bonus plan
• Generous Health Benefits (Medical, Dental, Vision)
• Contributions to your 401k retirement account through Fidelity 
• Generous paid time off, sick time, floating holidays, and paid holidays (Spring Reset Day , Juneteenth, Indigenous People's Day, Election Day, and more!)
• Employee Assistance Program, Education Assistance Program
• 100% employer-paid life and AD&D insurance
• And much more!

Macmillan Learning is a privately-held, family-owned company that inspires what’s possible for every learner. We envision a world in which every learner succeeds. Through our content, tools and services, we aim to make that a reality. To learn more, please visit macmillanlearning.com, join our Macmillan Community, stay connected to our Learning Stories blogs, or see us on LinkedIn, Facebook, or X. Macmillan Learning is a division of the Holtzbrinck Publishing Group, a global media company headquartered in Stuttgart, Germany.

We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels. You can read more about our Diversity, Equity, & Inclusion initiatives here.

The successful candidate for this position will be an employee of Bedford, Freeman & Worth Publishing Group, LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an affirmative action program in compliance with the NY Department of Education’s guidance.  Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.