Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.com

Want to know what it’s really like to work at Cyara? Check out this link to meet some real Cyaran’s and read about their individual career journey with us: https://cyara.com/employee-profiles/

Cyara’s Diversity, Equity, Inclusive and Belonging Statement:

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.

Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.

The Sales Enablement Specialist will play a crucial role in equipping our sales team with the tools, resources, and training they need to succeed. This is an individual contributor role reporting to the VP, Solution Sales and Enablement.

Let's talk about the role and responsibilities:

Assist in the design, creation, delivery, and maintenance of sales enablement resources and initiatives.

Own the coordination and execution of the new hire onboarding program.

Drive improved adoption of Cyara’s sales processes, methodologies, and sales technologies (e.g., Salesforce, Gong, etc.).

Work closely with Sales, Product Marketing, RevOps, Legal, Product, and the Customer Experience teams to ensure alignment related to enablement initiatives.

Stay up to date with industry trends, the competitive landscape, and customer needs to inform sales strategies and enablement content.

Constantly gather feedback, assess, and optimize our enablement efforts to improve sales performance.

Establish and regularly measure key performance indicators to assess the efficacy and value of enablement initiatives.

Let’s talk about your skills/expertise:

2-3 years of experience in sales enablement, sales training, or a related role developing and delivering effective sales enablement initiatives.

Baseline knowledge and experience in sales enablement processes and best practices.

Excellent written and verbal communication skills.

Ability to analyze data and use metrics to drive decisions and improvements.

Superior organizational, time management and project management skills.

Thinks like an owner and has a “builder mentality” with a sense of accountability for each project’s outcomes.

Comfortable learning and working with new tools, technologies, and products; able to quickly grasp, simplify, and communicate technical content.

Ability to work independently and collaboratively in a fast-paced environment.

Comfortable in a fast-paced dynamic structure with a strong desire to grow along with the company.

A collaborative teammate who enjoys working with others and developing strong partnerships to achieve the best outcome.

Naturally curious; never afraid to ask questions or push the status quo.

Ability to travel to Sales Kick Off, Quarterly Business Planning, and other company/team events.

While no one candidate will embody all the qualifications listed above, the ideal candidate will possess many of the following professional qualifications and personal abilities, attributes, and experiences. Research indicates that individuals from majority groups often apply for jobs even when they meet fewer experience requirements, whereas those from minority groups tend to apply only when they meet all of the qualifications. If you are passionate about Cyara's mission and think you have what it takes to be successful in this role even if you don't check all the boxes, please apply!

Why you should join us:

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:

Deliver Excellence

Innovate Boldly

Integrity First

Embrace Curiosity

Interested? Know someone who might be? Apply online now.

Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid

Sales Enablement Specialist

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