Offer summary
Qualifications:
High School Diploma or equivalent, 2 years of customer service or technical support experience, A+ Certification, Ability to work effectively in high call volume environment.Key responsabilities:
- Provide excellent customer service via phone and live chat
- Troubleshoot technical issues, escalate problems if needed
- Maximize phone availability, log client interactions, work on special projects
- Stay updated on products and services, collaborate with internal departments