Property Care Manager

Job Title: Property Care Manager

Location: Remote, with occassional property visits & branch visits dependent on location.

Total Package: £28,000 - £30,000

Full UK Driving license preferred.

About Us:

Leaders Romans Group is a leading name in the UK property market, known for our commitment to exceptional service and professionalism. We are currently seeking a driven individual to join our successful Property Management Support Division as our new Portfolio Care Manager. If you're someone who thrives on delivering exceptional service and is passionate about property management, this role could be the perfect fit for you.

Role Overview:

As a Portfolio Care Manager, you will be responsible for managing relationships with landlords and tenants, ensuring seamless communication and transparency throughout. Your role will involve working at pace to address issues promptly while maintaining a high level of service delivery. You'll need previous experience working as a Property Manager, along with a strong focus on customer service. Integrity, respect for your peers, and a willingness to step out of your comfort zone to provide the best service are essential qualities for success in this role.

Why is this role different to a Property Management role?

As a Property Care Manager, your main responsibility is to oversee and manage portfolios in cases of property manager vacancies. Your role entails ensuring properties are maintained to a high standard, promptly processing maintenance tasks, and maintaining excellent communication throughout. Once a property manager is appointed, you will transfer the portfolio back to them. You'll have the opportunity to work across our national company, interacting with colleagues and clients from various divisions. Success in this role requires the ability to build quick relationships, solve problems effectively, and provide exceptional customer service, caring for the customer at every point.

Key Responsibilities:

• Build and maintain strong rapport and relationships with landlords and tenants, acting as the primary point of contact for any inquiries or concerns.
• Communicate clearly and concisely with landlords, tenants, contractors and internal stakeholders to ensure all parties are informed and aligned.
• Work at pace to address maintenance requests, tenancy issues, and other concerns promptly and efficiently.
• Ensure transparency in all dealings with landlords, tenants and contractors, providing regular updates and feedback as needed.
• Collaborate with internal teams, such as Property Management Centres, to resolve issues and deliver excellent service to clients.
• Proactively identify opportunities to improve processes and enhance the customer experience.
• Maintain accurate records of all communications and actions taken regarding properties in your portfolio.
• Stay up-to-date with industry regulations and best practices to ensure compliance and mitigate risks.

What are we looking for:

• Excellent communication, written and verbal
• Professional telephone manner
• Organisational skills, time management and attention to detail
• Full Driving License is Preferred

What we can offer you:

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Access to a diverse portfolio of properties
• Supportive and collaborative team environment

Benefits:

• Competitive base salary and additional incentives
• Quarterly and yearly awards including trips abroad
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service
• Excellent Parental leave and newly introduced Fertility policy
• Staff discounts

Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

Leaders Romans Group does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.