This role is considered Virtual.
Overview
The Senior Manager role is responsible for managing the development and implementation of training curriculum for US Commercial field members, with a specific focus on Patient Services. This person will have responsibility for strategic planning and implementation of world-class products and skill-based training via eLearning, live meetings, virtual training, and on-demand training courses. Responsibilities include the management of Patient Services training curriculum, the development and approvals of training materials and compliant execution of training programs. The Senior Manager will collaborate cross-functionally in a matrix organization with commercial leadership, field force, marketing, access, head-quarter teams, medical, legal, and external vendors; facilitate group discussion in determining the training needs and deliverables for Patient Services.
Key Responsibilities
- Facilitate all cross functional training sessions in both live and virtual environments
- Work in partnership with other Commercial Training & Development colleagues to ensure consistency of design and execution of training initiatives
- Partner with Patient Services key stakeholders, including training team, marketing team, and field leaders, to ensure training content is relevant for all training needs across all phases of training
- Maintain and improve commercial training programs for field-based teams that are strategically aligned to the Alnylam culture and business objectives
- Develops and maintains a strong trusted advisor relationship with the commercial functions, ensuring the training strategy is integrated into business requirements and delivers business outcomes
- Design and implement commercial training programs for field-based teams that are strategically aligned to the Alnylam culture and business objectives of Patient Services
- Select, develop, and manage relationships with vendors/partners
- Design and implement new training and development programs on the basis of training needs analysis outcomes and in partnership with the Patient Services leadership team
- Work in partnership with Patient Services Operations team on the design and implementation of training on operational resources and CRM platforms
- Responsible for the development of classroom training programs, eLearning modules live and virtual Zoom training
- Build and implement post training tools to analyze training effectiveness and work with cross functional teams to continually improve training curriculum to meet organizational needs
- Manage simultaneous learning projects and meet deadlines, with the ability to build learning content and collaborate on content reuse across multiple stakeholders
- Collaborating across work streams to build training for National Kickoff Meetings, Regional POA meetings, Patient Services team meetings
- Manage the review of materials to ensure that training meets compliance, regulatory, legal, and medical requirements, incorporate all appropriate stakeholder requirements, and ensure approved, compliant training
- Drives continuous improvement of training curriculum
- Ensure transparent communication with internal stakeholders
- Build and implement post training tools to communicate with stakeholders on impact and value
- Proactively learns new digital learning technologies, and new adult learning methods
Qualifications
- Bachelor’s degree required
- Knowledge on coverage, coding, payment dynamics
- Must have a minimum of 5-7 years of experience in the Pharmaceutical Industry, Commercial Patient Services and Market Access experience preferred
- Experience in training for Patient Services and Case Manager populations preferred
- Minimum of 2 years training experience in a headquarters role or as a field trainer is required
- Demonstrated project management and process improvement skills
- Strong leadership, organization and communication skills
- Strong problem-solving skills working with cross-functional teams to build training that strengthens the talent within the organization
- Fundamental knowledge of adult learning principles preferred
- Strong platform/presentation/facilitation skills
- Excellent written and verbal communication skills
- Excellent computer skills, including MS PowerPoint, Word, and Excel
- Ability to travel up to 20%
About Alnylam: Alnylam Pharmaceuticals (Nasdaq: ALNY) has led the translation of RNA interference (RNAi) into a whole new class of innovative medicines with the potential to transform the lives of people afflicted with rare and more prevalent diseases. Based on Nobel Prize-winning science, RNAi therapeutics represent a powerful, clinically validated approach to treating diseases at their genetic source by “interfering” with mRNA that cause or contribute to disease. Since our founding in 2002, Alnylam has led the RNAi Revolution and continues to turn scientific possibility into reality.
Our culture: Our people-first culture is guided by our core values: fiercely innovative, open culture, purposeful urgency, passion for excellence, and commitment to people, and these values influence how we work and the business decisions we make. Thanks to feedback from our employees over the years, we’ve been fortunate to be named a top employer around the world. Alnylam is extremely proud to have been recognized as one of Science Magazine’s Top Biopharma Employers, one of America's Most Responsible Companies for 2024 by Newsweek, a Fast Company Best Workplace for Innovators, and a Great Place to Work in Canada, France, Italy, Spain, Switzerland, and UK – among others.
At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. We are dedicated to building an environment where employees can feel that they belong, can bring their authentic selves to work, and achieve to their full potential. By empowering employees to embrace their unique differences at work, our business grows stronger with advanced and original thinking, allowing us to bring groundbreaking medicines to patients.
