Field Service Engineer

Job Description

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Dedicated Onsite Field Service Engineer for Agilent, you will work at a specific customer site, so having an appetite for building customer relationships, continuously learning about lab operations, new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.

Your Role:

• You will be responsible for supporting our customers with delivering on-site service and support, specifically repairs, preventative maintenance and compliance services. Our varied product lines include hardware, software and networking products as well as operating systems.

• Augments customer laboratory operations by assisting with daily startup and performance monitoring of chromatography equipment.

• Performs routine hardware maintenance, repairs and qualifications.

• Diagnoses and resolves product performance problems.

• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.

• Delivers timely, complete and accurate service reports.

Qualifications

• A Bachelors degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar
• Knowledge of laboratory workflows and liquid chromatography instrumentation
• Experience with troubleshooting and problem solving
• Experience with the Agilent solutions is desired but not essential
• Verbal and written communication is clear, respectful and timely
• Up to 35% travel required for training or customer service

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.

For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Option to Work Remote

Yes

Travel Required

35% of the Time

Shift

Day

Duration

No End Date

Job Function

Services & Support