The Company
Chance Rides is a renowned manufacturer of a wide range of amusement ride products. Our collection includes trains, trams, carousels, thrill rides, observation wheels, and roller coasters that are enjoyed by people all over the world. With a rich legacy spanning over 60 years, we take pride in our world-class team and products.
Our team serves a diverse clientele, including stand-alone attraction venues worldwide, as well as large and regional theme parks, family entertainment centers, zoos, and aquariums. Over the years, we have successfully manufactured, delivered, and installed more than 3,000 amusement rides and people movers, ensuring the enjoyment and satisfaction of our customers.
Located in Wichita, Kansas, right in the heart of North America, Chance Rides continues to be a trusted name in the industry. We prioritize quality, safety, and innovation, striving to deliver the best experiences possible. Join us as we continue our journey of crafting thrilling adventures for people of all ages.
The Role
Join the Chance Rides team as a Field Service Technician, where you'll have the unique chance to work hands-on with world-class amusement equipment, contributing to the excitement and joy of countless people. This role offers the opportunity to travel extensively, both domestically and internationally, engaging directly with customers to install and troubleshoot cutting-edge rides. You'll be at the forefront of our operations, ensuring that installations are executed to the highest standards, directly impacting the safety, quality, and overall experience of our products.
As a Field Service Technician, you'll be more than just a technician—you'll be a key player in representing Chance Rides and its core values. You will have the autonomy to manage projects on-site, leveraging your technical expertise and problem-solving skills to overcome challenges in real-time. The role demands a blend of technical know-how, leadership, and excellent communication abilities, making it perfect for a driven professional who thrives in dynamic, hands-on environments.
Job Duties:Travel to customer locations (domestic and international) to install or troubleshoot with high regard to customer service and quality. This requires traveling 60%-70% of the year and for extended periods of time, including weekends and holidays.Install and service all Chance Rides equipment in accordance to drawings and engineered specificationsOversee installation projects onsite by delegating, communicating, training, organizing and facilitating effectivelyFollow safety guidelines at all times and report any violations to managementPerform in-house assistance to various teams when not in the fieldComplete required installation paperwork and expense tracking onlineOther duties as assignedCompetitive Candidates will submit resumes that demonstrate:3-6 years of mechanical/electrical service/install experience, overseeing assembly and/or installation of quality specialized products; amusement industry experience as a maintenance or electrical technician is preferredProven understanding of electrical/mechanical applications, project management, and quality assurance programsStrong communication (oral and written), customer service, technical and troubleshooting skillsSound organizational skills, proven ability to delegate tasks, and experience with customer relations a mustStrong computer and mobile device skills a plusAbility to manage on time arrival and as scheduled to job sites and to work within established guidelines and proceduresValid driver’s license and good driving record; valid passport (or ability to obtain)Ability to read and understand mechanical and electrical drawingsFamiliar with ASTM safety standards a plusAbility to provide own basic hand and power toolsOverall maintenance experience will be considered for this roleRewards for this tough job include:Competitive salary commensurate with experienceRelocation/sign-on bonusAnnual Performance ReviewsComprehensive benefits including medical/dental/visionCOBRA continuation coverage reimbursement401(k) with company matchFlexible Spending AccountsExpense accountEmployee Referral Bonus ProgramFlexible paid time off to provide meaningful rest between tripsVacation and Holiday PayExpectationsDemonstrate Chance Rides’ Five Core Values of Truth, Team, Heart, Drive, and Joy, at all timesRepresent the Company with a positive and professional mannerWork as a team with co-workers and outside customers to assist in creating and implementing successful installations and solutions in troubleshooting various pieces of Chance Rides’ manufactured equipmentCommunicate clearly and effectively with the Field Service Manager, field representatives, and customersUtilize experience and a wide degree of independent judgment while in the field to plan and accomplish goals; perform a variety of tasks related to field service and meet deadlinesTeam-player who can work effectively with all personnel in the company and assist in creating and implementing solutions to issuesWork to improve systems, practices and expenses in regard to customer and field servicePlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Chance Rides, LLC is an Equal Opportunity Employer