Regional Director of Client Partnerships - West Coast

Role: Regional Director of Client Partnerships

Location: US - West Coast

Job type: Full time, Permanent – Remote

Why QS? 

At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect, and support each other – and as a company, our values underpin these. 

Our mission is to empower motivated people around the world to fulfil their potential through higher education, and to ensure everyone has the same opportunity to achieve that potential. We celebrate the diversity of our teams and believe through sharing our experiences we can learn from one another and become stronger together, which enables us to achieve our goal. 

At QS, you’ll be responsible for implementing real change in the international higher education landscape, full of exciting and interesting challenges where you can drive positive impact across the business. 

In October 2023 we were thrilled to be included in Newsweek’s Top 100 Most Loved Workplaces® in the UK list which is compiled using employee sentiment and satisfaction data.  

Using insights from more than two million employees in organizations with 50 to 100,000 members of staff, the list recognizes workplaces where employees feel most respected and appreciated.  

The Role

We’re looking to hire a dynamic Regional Director of Client Partnerships (West Coast) with deep knowledge and network within the Higher Education space, and with experience of working at a USA University, vendor serving the sector, or regulatory body.

Taking responsibility for your own portfolio of clients you will implement and deliver on a wide range of operational and consultative sales activities to achieve personal and company revenue targets.

Through a combination of account management, regular and considered client outreach and a diligent and entrepreneurial approach to client acquisition you will help to deliver a personalized and highly satisfactory customer experience for our University partner and clients.

North America is a fast-paced growth market that you will be responsible for owning your territory strategy, implementation and success. You will look to use your experience and creativity to find new ways to expand the QS brand in the market while having the opportunity to travel domestically and internationally.

Role responsibilities:

• You will work with an experienced team and you will develop a visible communications strategy to reach prospective clients through phone, email, webinar and other online touchpoints to drive client acquisition
• You will have your own quota of existing clients and will be expected to deliver a personal revenue target through a combination of account management and new client acquisition
• You will update and maintain a thorough record of your customer interaction in our CRM system help to build and deliver a personalized experience based on client preference
• You will be accustomed to sharing practice in your client approach and be adept at working collaboratively with all teams to improve the client experience
• Contribute to the development of dashboards to assess the impact of your work in alignment with sales KPIs and revenue targets
• Use your own initiative to scale up your own client quota and develop innovative approaches and strategies that will enable the sales teams to improve client acquisition
• Any other additional duties as required

Key skills and experience:

• Prior experience in Sales, Business Development, Admissions, Recruitment
• Educated to Degree level, or equivalent level – Bachelor’s Dree required (Masters preferred)
• Proficient use and understanding of CRM and a data driven approach to work
• Proficient in Microsoft suite
• Deep knowledge of and network across the Higher Education space in the West Coast of the USA
• Strong networks with Universities – Admission Directors, Deans, Recruitment leads and industry leadership and influencers
• Experience working at regulatory body, associations or vendors serving the HE community
• Knowledge of multi-channel domestic and international recruitment strategies in the relevant market
• Detailed understanding of digital recruitment products and value propositions
• Strong sales process experience (and sales management practices for management roles) including pipeline and opportunity management, forecasting, territory and account planning, multi-channel client communication, client relationships building and account management.

So, who are we and what do we do? 

QS is the world’s leading provider of services, analytics, insights, and intelligence to the global higher education sector - supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions. We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people.  

Founded in 1990, our activities span across 50 countries, working with over 2000 of the world’s leading higher education institutions and over 12,000 employers.  
 
Headquartered in London, QS has over 750 employees globally with offices in Australia, Malaysia, India, Romania, Singapore, France, Germany, and the USA. QS keeps growing organically, through acquisition and by recruiting top talent across key regions. 

We take investing in our people very seriously. 

Outside of the standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset: 

• Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation  

• A focus on welfare which is led by our global wellness team, with mental health first aiders globally 
• Access to a variety of diversity and inclusion initiatives and groups  
• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event 
• Support for volunteering and study leave  
• Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips  
• Options to join our outstanding global Mentorship programme      

Like what you’ve heard? Great, apply now! 

As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.  

Equal opportunities  

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.