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Transportation Representative NOC ATS, ATS RAIL/AIR

WORK FROM HOME - FULLY FLEXIBLE
Remote: 
Full Remote
Work from: 

Offer summary

Qualifications:

Graduation from a recognized university, Excellent communication skills.

Key responsabilities:

  • Effectively communicate with delivery partners
  • Manage cases and suggest process improvements
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Amazon Online Marketplace and E-commerce Large https://www.aboutamazon.com/
10001 Employees
HQ: Prague
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Job description

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Description

Job Description for L2 associates

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary Of Responsibilities

  • Effectively communicate in a clear and professional manner at all times
  • Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
  • Effectively manage sensitive cases by reporting up the escalation matrix
  • Demonstrate excellent time-management skills
  • Maintains or exceeds targeted performance metrics
  • Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

Qualitative Requirements

Ø Graduation in any specialization from a recognized university.

Ø Excellent communication skills (written and verbal) in language.

Ø Ability to communicate correctly and clearly with all customers

Ø Good comprehension skills – ability to clearly understand and state the issues customers present

Ø Ability to concentrate – follow customers issues without distraction to resolution

Ø Work successfully in a team environment as well as independently

Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

Ø Excellent typing skills

Ø Demonstrates an ability to successfully navigate websites

Ø Demonstrates a proficient knowledge of email applications

Preferred Qualifications

  • Logistics background and Experience in similar role
  • Proficient in Excel


Company - ASSPL - Uttarakhand - I14

Job ID: A2697689

Required profile

Experience

Industry :
Online Marketplace and E-commerce
Spoken language(s):
Check out the description to know which languages are mandatory.

Soft Skills

  • Collaboration
  • Open Mindset

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