Chief Operating Officer (COO)

BlueSky Telepsych is an Illinois-based telepsychiatric company dedicated to providing accessible, high-quality mental health care through innovative technology. Our mission is to improve the mental well-being of our patients by leveraging advanced telehealth solutions to connect individuals with top psychiatric professionals.

The Role

We are seeking an experienced and visionary Chief Operating Officer (COO) to lead our operational strategy and execution. The COO will be responsible for overseeing the day-to-day operations of the company, ensuring that our telepsychiatric services are delivered efficiently and effectively. This role requires a strategic thinker with a strong background in US healthcare operations, particularly in the telehealth space, and exceptional leadership skills to drive growth and operational excellence.

Key Responsibilities

• Operational Leadership:
• Oversee the company’s daily operations, ensuring alignment with the strategic goals and vision.
• Develop and implement operational policies and procedures to enhance efficiency and effectiveness.
• Monitor and analyze performance metrics to ensure high standards of service delivery.
• Strategic Planning:
• Collaborate with the CEO and executive team to develop and execute strategic plans that drive company growth and improve patient care.
• Identify and address operational challenges and opportunities for improvement.
• Manage the company’s operational budget and resources to optimize performance and profitability.
• Team Management:
• Lead, mentor, and develop a high-performing team, including operational managers and support staff.
• Foster a positive work culture that encourages collaboration, innovation, and professional development.
• Oversee recruitment, training, and performance management of operational staff.
• Telehealth Operations:
• Ensure the delivery of seamless and high-quality telepsychiatric services, including virtual consultations, assessments, and follow-ups.
• Manage the technology infrastructure and systems to support telehealth operations, including EHR systems, video conferencing platforms, and other digital tools.
• Stay abreast of industry trends, regulations, and best practices in telehealth and mental health care.
• Compliance and Quality Assurance:
• Ensure compliance with all relevant healthcare regulations, standards, and best practices, including HIPAA and telehealth-specific requirements.
• Develop and implement quality assurance programs to maintain high standards of patient care and service delivery.
• Conduct regular audits and assessments to ensure adherence to internal and external quality standards.
• Stakeholder Engagement:
• Build and maintain strong relationships with key stakeholders, including healthcare providers, partners, and patients.
• Represent the company in industry forums, conferences, and networking events to enhance the company’s profile and establish strategic partnerships.
• Innovation and Growth:
• Drive innovation in telepsychiatry services, exploring new technologies and methodologies to enhance patient care and operational efficiency.
• Identify and pursue opportunities for business development and expansion, including new service lines and market opportunities.
  
  

Ideal Profile

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field; MBA or advanced degree preferred.
• Proven experience as a COO or similar executive role in healthcare or telehealth industry.
• Able to work full time in Chicago Time Zone
• Strong understanding of US telepsychiatry and telehealth technologies, as well as healthcare regulations and compliance.
• Demonstrated success in managing and scaling operations in a fast-paced, technology-driven environment.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to analyze complex data, make informed decisions, and drive strategic initiatives.
• Passion for improving mental health care and enhancing patient outcomes.
  
  

What's on Offer?

• Leadership Role
• Fantastic work culture
• A role that offers a breadth of learning opportunities