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Customer Success Operations Manager

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Full Remote
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Offer summary

Qualifications:

Experience in data insights and analysis, Ability to create visualizations and dashboards, Familiarity with Customer Success Management systems.

Key responsabilities:

  • Provide data-driven insights for business improvement
  • Collaborate with multiple teams to develop scalable processes and metrics
  • Analyze data, identify areas for improvement, and support customer success managers
Atlan logo
Atlan Scaleup https://atlan.com/
201 - 500 Employees
See more Atlan offers

Job description

Hello, we are Atlan! 👋

A home for data teams around the world. 🏠 Atlan makes it easier for diverse data users – business users, product managers, analysts, and engineers – to collaborate effectively. (Think of what Salesforce is for sales teams or GitHub for engineering teams). (Check out our websiteproduct tour, and docs.)

Built for the humans of data, by the humans of data

At Atlan, we started as a data team ourselves tackling problems like national healthcare and poverty alleviation with data science. (Check out our TEDx talk and case studies.)

The problem: After working on 200+ data projects, we learned how tough it was to scale data teams. Data teams are one of the most interdisciplinary teams ever created. They're made up of analysts, data scientists, engineers, business users – diverse people with their own tooling preferences, skill sets, and "DNA" that need to come together. This leads to collaboration chaos.

We were awoken with crisis calls every second day for the minutest of issues — from troubleshooting why a number on a dashboard was incorrect to difficulties in getting access to the right data set! Atlan started with us building tools to make our own data team more agile.

These tools made our team 6x more agile, helping us take on amazing projects like building India's National Data Platform used by India's Prime Minister. The best part — this was built by an eight-member team, the fastest project of its kind to go live, in a record twelve months instead of the projected three years.

💡 We asked, could the tooling we built for ourselves help data teams around the world? That's how Atlan was born. We're on a mission to help data teams around the world do their lives' best work.


🚀 We're growing fast

In the last few months, we have onboarded some dream customers, started working with some amazing partners, and watched as our team spread across 10+ countries.

Atlan was named a Gartner Cool Vendor in DataOps, one of the top three companies globally (and one of the fastest companies to make the list 🌏). We were also named in Gartner’s inaugural Market Guide for Active Metadata and as a Top 5 Global Innovator in DataOps by IDC.

We're backed by top investors (like Insight Partners, Salesforce Ventures, Sequoia, and Waterbridge) and the shapers of the modern data stack (including the founders and CEOs of Snowflake, Looker, Stitch, and DataRobot) as our early investors. 🏅

Watch this three-minute video of our journey so far and where we're going (in conversation with Sequoia Capital).

We build with all our ❤️

We believe that data teams deserve fundamentally better software experiences. Data is chaos, but that doesn't mean that work should be! 🌟

Love what Superhuman, Slack, Notion, Quip, and Figma have done for the modern workplace? Come build the future for data teams with Atlan!

What will you do? 🤔
  • As a key member of the strategy office, your chief responsibility would be to provide data-driven insights and recommendations to improve business processes and financial performance.
  • You'll be collaborating with various teams such as Sales, Engineering, Customer Success, and Operations to develop scalable processes and metrics.  
  • You'll have the opportunity to define and deliver metrics, reporting platforms, and analytical models that are vital for tracking and managing the business. 
  • You'll also be responsible for capturing, analysing, and acting on data, identifying potential areas of improvement, and providing analyses for large datasets necessary for decisions using actionable insights.  
  • In this role, you'll get to work closely with customer success managers and related roles to make them more effective. 
  • You'll also support business leaders in understanding and leveraging data by creating visualisations and data maps to communicate data and metrics effectively.  

  • What makes you a match? 😍
  • You should possess prior experience as a Business, Data, or Strategy Analyst supporting multiple business functions with data & insights. 
  • You should have the ability to break down ambiguous problems into manageable components and think through optimal solutions. 
  • Moreover, you should be someone who enjoys "getting your hands dirty" by digging into complex operations and taking a high degree of ownership over your work.  
  • Experience with Customer Success Management systems (e.g., Gainsight / Salesforce / Zendesk, etc.
  • Experience creating visualisations & dashboards to share data stories.
  • An insatiable hunger for identifying patterns in data and applying them to grow and scale business functions.
  • Do your life’s best work at Atlan 🚀

    At Atlan, our mission is to help data teams do their life's best work. Inside Atlan, our goal is to help Atlanians do their life's best work while at Atlan and reach their Ikigai.

    We'd normally invite potential Atlanians to our office to meet our team and understand our culture. But given the global pandemic, we've opened up our internal team handbook instead, which is a great read about our values and principles and how we think about growth and internal practices as we build a dream team.


    So, if you're a creative problem-solver with a passion for data and a drive to improve business performance, apply today and be a part of our customer success team! Excited about the opportunity? Apply now! 👇

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