Software Technical Support Engineer

At Hexagon our physical security team develops software to safeguard your world. Our video and incident management solutions help our customers to quickly resolve incidents and minimize their impact. We are a global company headquartered in US, with service teams in US, UK, India, Israel and Germany. This role is ideal for someone who loves to solve complex technical software problems and enjoys the challenge of helping the client. Become part of our extraordinary team, provide best in class support, and help us create a safer world!

We're looking for a tech-savvy hero, ready to jump into the action as our Software Technical Support Engineer (all genders) based out of Bruchsal, Germany office. This isn’t just any tech job; it’s your chance to make a significant impact, offering top-notch support to our partners and customers. You’ll be the bridge between our world-class software and the people who rely on it every day.

100% remote work schedule, but candidates must reside in Mexico. Preferrable Mexico City area.

Please submit CVs in English as we are a global hiring team!

Responsibilities:

• Provide top notch, ad-hoc software application support over the phone, via email, and remotely using third-party remote-control software
• Create, handle, maintain, and close cases utilizing Salesforce or similar CRM system
• Document issues and solutions timely and accurately
• Escalate and request assistance from others, as needed
• Handle yourself calmly and professionally regardless of the circumstances
• Share your knowledge with the team
• Enjoy learning about our physical security and enterprise incident management solutions
  
  

Requirements:

• 5+ years of experience as software support engineer or software engineer (internships count)
• 5+years of technical experience within the Security\Surveillance industry, including Database knowledge (SQL 2008\2012), OS familiarity, and experience with distributed web applications
• Ability to troubleshoot software and hardware related problems in a fast-paced, agile environment where critical thinking and strong problem-solving skills are a must
• Excellent knowledge of network and related concepts
• Demonstrated knowledge of Windows 7/8/10 and Windows Server 2008/2012/2016
• Knowledge of SQL, IIS
• Knowledge of Message Queuing preferred
• Previous experience VMS software preferred
• Advanced English required
• Ability to travel to customer sites in US about 10%
• Ability to work off business hours to address critical matters/situations based on paid on-call support model
• Work effectively in a 100% remote situation
  
  

Join Hexagon's physical security team:

Ready to bring your magic to our team? Apply now and let’s make the world a safer place together!