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Application Support Analyst_GEX (Remote)

Remote:

Full Remote

Contract:

Freelance

Experience:

Junior (1-2 years)

Work from:

India

Offer summary

Qualifications:

3-5 years of experience in IT field, Customer support/technical support experience.

Key responsabilities:

Provide technical support for enterprise software
Troubleshoot and solve system integration issues

Getinz Scaleup https://www.getinz.com/

51 - 200 Employees

See more Getinz offers

Job description

We are hiring an Application Support analyst for a product based company.

Role: Application Support analyst

Experience: 3 to 5 years

Work Mode: Remote mode

Timings: 4;30 Am to 12:30 Am

Skills: SQL, Miscosoft server, IIS, Network Admin

Skills and Competencies:

Exceptional Customer Service Focus
3-5 years’ experience in IT related field
Minimum 3 years customer support/technical support experience with enterprise software
Relevant technical work experience, deploying web applications in IIS including server and network administration.
Experience with system integration, good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization
Strong analytical problem solving and decision making skills
Experience working with multiple stakeholders in a problem-solving environment
Exceptional communication skills, both oral and written with client interaction experience at executive levels
Ability to handle difficult or sensitive situations with diplomacy and tact
Excellent time management and organizational skills
Creative, self-motivated, with good interpersonal skills
Ability to work independently and as part of a team
Attention to detail |

Technical Skills:

Experience with SQL/Oracle Database querying and with MS Excel
Setup and administration skills for MS Windows servers, MS SQL Server installation and configuration

Qualifications/Requirements:

English is a must (both verbal and written)
Passion for helping customers with strong customer service skills
Technical or Business Diploma in related field
Experience working with Microsoft Server, MSSQL, IIS, Certificates, Email delivery troubleshooting.

Nice to Have:

Technical certifications: Microsoft
Experience with HTML CSS, XML
Experience working with APIs
Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS Availability:
Must be willing to work outside of “normal” business hours (i.e. evenings, nights, weekends) to provide support coverage for our international customers
Australian shift (4:30 AM to 12:30 PM IST)