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German-speaking Representative Contact Center | Kazakhstan

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Kazakhstan

Offer summary

Qualifications:

German B2-C1 level, Customer service/sales experience (preferred).

Key responsabilities:

  • Provide excellent customer service in voice and writing
  • Guide customers in making order decisions and clarifying order status
AUTODOC logo
AUTODOC Large https://autodoc.group/
5001 - 10000 Employees
About AUTODOC
We make mobility easy & sustainable. AUTODOC was founded in 2008 in Berlin and we are now a leading online retailer for vehicle spare parts and accessories. in Europe. We are a growing profitable technology company active in 27 countries with a highly diverse team of over 5 000 people from 50 countries where things are going fast forward! We are transforming and looking for innovative, tech-driven, and agile talents to join us across Europe. It is important for us that our people feel a sense of impact, purpose and belonging within our organization - whether they work in an office space, in one of our warehouses or remotely. With our headquarters in Berlin- Germany, we also have several offices across Europe. Catch the ride! https://autodoc.group/en/about-us https://autodoc.group/en/facts-and-figures https://autodoc.group/en/news-room https://autodoc.group/en/career Legal notice: https://bit.ly/3LHWIg1
See more AUTODOC offers

Job description

Company Description

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.
Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.

Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

The Contact Center department consists of more than 600 people working from Germany, Portugal, Ukraine, Moldova. We find a common language with clients from 27 countries of the world.

We are looking for Representatives in our Contact Center that speak German.

Job Description

What’s a normal working day like? You will:
  • Help us to develop our Customer Experience by providing excellent customer service in voice and writing. 
  • Guide our customers to make the right order decisions and clarify the status on orders 
  • NOT do outbound. We only work with inbound services. 
  • We have a well-built process and well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows. 

Who are you?
  • Your German is at level В2-C1
  • You enjoy being a skilful communicator with people and teams - both spoken and written
  • You are a trusted team player and want customers to be satisfied
  • Someone with experience in customer service and/or sales is a plus
  • You live in Kazakhstan and look to stay long-term. 

What do we offer?
  • Full time (40h a week)
  • Monday-Saturday 9:00 - 21:30 (8h rotational shift)
  • 2 days a week days off
  • Work remotely
  • Fast growing international company with stable employment
  • Annual vacation of 24 days and 1 additional day off on your birthday
  • Monthly Allowance for cover the costs of medical insurance expenses
  • Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions
  • Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
  • Free English and German language classes
  • Referral Program with attractive incentives
  • Flexible working hours and hybrid work

Join us today and let’s create a success story together!

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Service TrainingSales Development

Other Skills

  • Teamwork
  • Problem Solving
Are you interested?

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